- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If an external mouse does not work correctly, you may need to install device drivers for it. Windows does not support all 'mice' just by plugging them in. Download and install the drivers for the mouse from the manufacturers web site. Do NOT do a factory recovery for a device driver problem.
If you referring to an external usb based mouse...you try to use and the computer does not see it ...In this case your mouse need a driver .. for it ..or ..usually all mouse are installed automatically by the system ..all you have to do is insert the mouse and restart the laptop ..and make it work ..Try it ..and if the laptop will not install the driver for the mouse automatically ..Look in the device manager and see which driver is missing and may cause it .. another way to install the mouse is to run the add new hardware wizard from control panel ..select already added if it does not find the device right the way ..and guide it for the mouse you already add.. if it is a usb mouse..try to use another port in case in this one is not seen ..Also you may take a look on the driver download and see if you installed all drivers ...you may need a usb driver for it .. here is the support site link .. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3795238#N728
Your touchpad may have stopped working either from it is damaged or somehow the driver/software was diabled or removed. You could try re-booting in safemode and see if the mouse can move to verify the touchpad is working. Also try using a usb mouse to see if you can move the indicator with that so you can try to re-install the drivers/software.
try to repair os installation it might be happening due to some driver conflicts . in safe mode only basic drivers like keyboard mouse etc will work other device drivers have no role in safe mode try it
Uninstall the mouse sofware again and remove the mouse reciever.
re install driver and re connect reciever, but in a different usb port if possible, if still not recognised it maybe that the mouse needs pairing to the reciever, so refer to your manual for help on that.