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You can try sorting the problem yourself before you decide to send it in to Nintendo.
Most DS touch screens stop working if there is dust, hair, sand etc gets under the frame of the DS. They stop working because the particles get pushed down on the touch scream making the DS think that screens already been touched and won't respond.
Get a toothbrush with straight bristles and with your thumb gently press down the touch screen along the frame, use the touch brush to clean under the frame but be vary careful not to press down too much as you could cause damage to DS.
If the screen still doesn't work then you'll have to send it in for repair.
It may need to be recalibrated. If you already know exactly what I'm talking about, and have already tried, then this sometimes happens with the DS. If not, start your DS without a game in either of the slots. then when you get to the screen where it says pictochat, download play, and all the other stuff, look at the middle of the bottom of the bottom screen. Press the tiny DS there. then touch the recalibrate button. Then touch the things it tells you to touch. All these steps can be done with the buttons, but use the touch screen to recalibrate. Hope this helped.
Sounds like you should try recaliberating the touch screen. Calibration must be done with a stylus. Please note: Using a unlicsensed screen protector can lower the sensitivity of the screen, making calibration difficult. If the problem you are encountering started happening after installing a screen protector, this may be the cause of the problem. Remove all games from the Nintendo DS. Turn the system on by pressing the POWER button. Press the A Button when the "Touch the Touch Screen to continue" message appears. When the main menu appears, use the Control Pad to to place the cursor over the Settings Menu Panel at the bottom of the screen, and press the A Button. should look like this :
Use the Control Pad to place the cursor over the orange icon that looks like crosshairs (the right-most icon), and press the A Button. should look like this:
Use the stylus, and tap the red square that appears on the screen. Do this each time the square moves. You must touch the red square precisely at each of the three positions, otherwise the test will continue to re-start If the touch screen is not responding properly, hold the Nintendo DS at an angle so that you can see where the edges of the Touch Screen meet the housing of the system. Look around the entire edge of the Touch Screen for any foreign material (such as crumbs, etc.) that may be wedged in between the Touch Screen and the housing of the DS. Foreign material in this area can cause the Touch Screen to work incorrectly. When complete, four squares will appear, allowing users to test the touch screen sensitivity. (Testing is optional.) Tap the "Confirm" button in the lower-right corner. Wait for the the confirmation message to disappear, then tap "Quit," then "Yes" to exit. The unit will shut down automatically to save the settings. hope this helps
If you mean the DS language is in German, then power on the DS without a game card inserted. Touch the screen to continue.At the bottom-middle of the touch screen, touch the little DS icon, under the 'Es befindet sich kein Modul im Modulschacht' (There is no Game Pack inserted) message. At the next screen, touch the Spanner (1st from left) icon. Touch the Globe icon (middle-left). Select 'English' presumably (top-left), or what ever language you want. touch 'A Bestätigen' (bottom right) or press the A button. At the next screen, touch 'B Go back' or press the B button, At the next screen touch 'B Quit' or Press the B button. Touch 'A Yes' or press the A button.
If you mean that a game is in German, then check within the settings of the game, generally you should look for a Globe type symbol, this should give you a menu to select a language from, or look for text such as 'Sprache auswählen'
I hope this is of some help, if not can you be a little bit more specific
1. Turn it on with no cards.
2. after touching the screen once, press the icon in the bottom middle if the screen. (looks like a tiny ds)
3.press the pink wrench icon (assuming default colour scheme)
4. press the globe icon
5.press english so it is highlighted
7. press b twice then a
8. Power up in English