This is a farily common repair on this model. What ends up happening is that when someone picks up the
vacuum cleaner by the handle of the machine, which on this model also is the controller for the self-propelled transmission, it places too much strain on the actuator arm of the
vacuum cleaner.
You can do the best to try and not pick up the machine by the handle, but instead using the carrying handle on the back of the vacuum cleaner, this is distribute the weight much better, and even make the machine seem less heavy, and this will also prevent the actuator arm from breaking again in the future.
Now for fixing your vacuum, Please click the link below for an excellent tutorial on how to replace this part;
How To Replace The Actuator Arm On a Self-Propelled Hoover Windtunnel Upright Vacuum
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