Question about HP 640 Inkjet Fax Machine

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Unable to confirm if set up

I dial 18884732963, the number dials, then I hear a sound like it will connect then I don't hear anything, I waited over a minute and nothing happened; pushed start/enter and "receive" displays, but nothing printed. Then I get message that no answer from remote??? Why would this happen? When will I be able to confirm?

Please call me at 323.934.6578 after 9am (PST)

Thanks .. Gail

Also need help setting up automatic numbers to dial in my favorites

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  • gmh Jan 03, 2009

    This is uacceptable. I should NOT have to pay you money to get an answer to questions that should be easily available via phone or this chat or in an instruction manual that clearly explains how to do certain logical things like how to get confirmation of a faxed item, how to set up speed dial, and explanations of what certain letters mean like G3 or ECM.



    I would appreciate someone calling me at 323.934.6578 by noon PST or else I will be returning your item and telling everyone what lousy customer service you provide and writing your corporate.



    Waiting to her from you -- do NOT email a reply, please CALL ME!!



    Thanks ... Gail

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OBVIOUSLY, YOU DON'T LIKE TALKING WITH YOUR CUSTOMER'S, BECAUSE I DID RESPOND AND ASK THAT SOMEONE CALL, BUT TO ANSWER YOUR QUESTION ....

"NO" ..THE PROBLEM HAS NOT BEEN RESOLVED AND I ASKED SOMEONE TO CALL ME ...I'M NOT WILLING TO KEEP PLAYING THIS EMAIL TAG GAME LIKE HAS OCCURRED OVER THE PAST 3-DAYS NOW WITH YOU. AGAIN, IF SOMEONE DOES NOT CALL ME ON MONDAY, 1/5/09 BY NOON (PSR), I'LL BE WRITING YOUR COPRORATE OFFICE AND TELLING EVERYONE I KNOW ABOUT THE LACK OF QUALITY CUSTOMER SERVICE YOU DO "NOT" PROVIDE.

LOOKING FORWARD TO SPEAKING WITH SOMEONE AND THESE EMAILS WILL BE SENT TO THE CORPORATE OFFICE TO CONFIRM MY REQUEST AND YOUR NON-RESPONSE.

THANK YOU ...GAIL ...323.934.6578

Posted on Jan 05, 2009

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BROTHERINTELLIFAX775


TO NO MANUAL,

WHEN YOU DIAL A FAX NUMBER, AND IF YOU
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AND THE THIRD OR FOURTH SOUND IS
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WHEN YOU HEAR THE FAX SOUND, THAT
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I HAD A SIMILAR PROBLEM WITH A FAX
MACHINE ABOUT FOUR YEARS AGO.

IF THE FOREMENTIONED INFORMATION
DOES NOT HELP, YOU MAY WANT TO
RECONFIGURE YOUR FAX SEND AND
RECEIVE SETTINGS. REFER TO YOUR
OWNER'S MANUAL FOR TECHNICAL
DATA.

GOOD LUCK.

FROM

TEXASDUDE2008

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