Re: tlp 2844 printing first page ok then prints another...
First thing to try is a reset of the printer.
1) Turn printer off.
2) Hold down feed button whilst turning printer on.
3) Let go of the feed button as soon as it starts to flash and then wait.
4) Printer will measure out 4 labels then print out a Hex dump ending with a not to "Push Feed to Exit"
5) Push feed
Follow the above instructions, if you mess around tapping the feed button (not following the above) you can change the printer between line mode and page mode. To swap that back is another storey.
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Are you using the correct labels?
Direct Thermal Printers use different labels than printers with ribbons.
If you print a label using labels from a ribbon printer in a direct thermal printer they will come out blank.
To change from "page mode" (protrait) to "line mode" (landscape) you need to complete the following steps. 1. turn the power off 2. hold the feed button down 3. turn power on, the feed button should blink, release the button. 4. when the feed button blinks green, press and hold until it turns red or amber. release the button. 5. turn the power off. 6. hold down the feed button and turn power on, the button should blink and release. it will now print a calibration page. 4 blanks followerd by 2 text pages, the last saying "Now in DUMP" press feed to exit. on the first print, the 4th line down will say either page mode or line mode.
It sounds like they may need to set their "Q" values for the labels they are using. If that isn't it, we may need more info - are they using Zebra brand or custom labels?
To start with, I would ask them to try adding these "Q" value commands:
If that doesn't work, then maybe they can provide the other info mentioned above so we can understand the problem better.
The first thing I would do is to default the printer then run a width calibration. The instruction are in the user's manual that should have come with the printer. If the instruction did not come with the printer I can provide the instruction.