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I have a pair of Footjoy--Reelfit golf shoes with the " BOA " lace up system. The shoes are only 15 months old and the bao lace system on the right foot keeps getting jammed when trying to...


I have found that a simple phone call can do wonders! Companies rely on their reputation to both build existing business as well as gain new customers, so in most cases customer service and satisfaction is their highest priority.

I highly suggest a phone call (their consumer/warranty number is 1/800/224-8501) rather than an e-mail (http://www.footjoy.com). Simply explain what happened/your concerns (it wouldn't hurt to say something like "I am a big fan of Footjoy and have never had this problem before.") and offer a solution (i.e., you will pay to ship the shoes back if they will send you a replacement pair or fix yours). Companies are more receptive if you already have a solution in mind rather than just calling to complain and vent. And no matter how rude the person on the other end of the phone is, maintain your composure and be abrupt but polite. If the person is not willing to help you (even if they say they are sorry but there is just nothing they can do), ask to speak to the manager/supervisor. ALWAYS get the name (first and last) of the person you are speaking with and make a note of it. If the manager/supervisor does not assist you to your satisfaction then keep moving up the chain.

If after all your efforts they still say "no," then repeat any names of people you have spoken to and advise them you are going to register a complaint with the Better Business Bureau (or whatever version you have in your country). You may be surprised at how quick they change their tune!

Good luck and play through!

Happy shopping!

May 15, 2011 | Footjoy Reelfit Golf Shoe 11 M 53859 Golf...

1 Answer

Broken cable on BOA lace system on snowboard boots


i just recieved a new lacing for my Rocky revolver boots... there is a little tool to loosen the set screw in the knob...works like a charm.

Feb 28, 2010 | Burton Winter Sports

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My right boot laces are unraveling, about to break. where can i go to get them replaced?


i bought a set of lacing. BOA on the internet..little tool comes with them..easy to replace.

Feb 20, 2010 | Salomon F20 Snowboard Boot Women's

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The cable broke. Where can I get this fixed? I live in Santa Monica, CA 90405.


just type in BOA lacing and you can order them on the internet...i got mine for $4.00 each ,,comes with a little tool..

Feb 10, 2010 | Vans Encore Boa Snowboard Boot Men's

1 Answer

I got a frayed flow boa lace cable is it fixable? frayed and brok


usually once there dead they need to be replaced, wait until the day they break or it annoys you enough to buy new ones.

Feb 03, 2010 | Flow Winter Sports

1 Answer

Size 13 black 2008 DC torch boa lace on the lower half is jammed....any idea what i can do?


Hello. you will have to use a pair of pliers to remove the lace and then use an ice pick or similar tool and a hammer to reshape the hole that the lace goes through. If you go to a hardware store they will have cold steel punches of various sizes that may be useful to you.

Dec 07, 2009 | DC Shoes 08 Dc Torch Snowboard Boots Size...

1 Answer

My sons thirty two snow board boot with the boa system wire broke on the slopes. Are there replacement wires for this system?


the website is called www.boatechnology.com once at the address click on the sports tab then select snowboard then scroll down to thiry two. then you will see a list of boots the focus and the prospect ect. lets say he has the focus so you would click on the wording "get replacement lacing and reels" in the upper right hand corner for that specific boot. the rest is up to you to fill out the info.

Mar 08, 2009 | Winter Sports

1 Answer

Can't get the lower boa lace to release


make sure the boa system is clean (the nob is clean)

Jan 27, 2009 | Vans Cirro Snowboard Boots

1 Answer

Single or double boa lacing for snowboarding boots?


Ok so I have had both the single and double boa lacing system boots before. the string on my double boa boot snapped once but that's because my boards edge was grinding into it when i rest it on my free leg on the chair so thats my bad. I thought that they were really comfortable when i was wearing them. Then last year I switched to Burton Ruler boots and OMFG are they good. They are wayy better than the boa system. The rules have an individual lacing system for the the foot and leg so you can tighten each section to your prefrence. They also feel really comfortable and are faster to get on and off than the boa. When I got them I was walking around my house for a few hours with the boa boot on one leg and the ruler on the other. The ruler was just as stiff as the other one, but felt a lot more comfortable. Its hard to describe but the boa boot felt like it was some kinda of mechanical contraption on my foot while the ruler had a very natural feel to it. Dont know if that helps but thats the only way I can describe it. Check out your local shop and try on both at the same time and you will feel the difference. I used to be a DC only person, but now I am sold on the Burton boots. Good luck.

Dec 01, 2008 | Kicker Forum SLR Snowboard Boots

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