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Problem could be the combination of a bug that causes the device to freeze and the battery running out. If...
- the player won't turn on
- the player won't connect to PC
- the standard reset action won't work,
plugging the player in the AC charger may pull up the recovery screen which will allow you to proceed and reboot, provided the player has no other eg hardware issues.
I have a Zen Vision M 30G, and this is what worked for me.(Widows XP home Edition. First you're going to want to transfer all your files back to your PC to back them up. I've found that even though you can't transfer from your PC to Zen, you can transfer from Zen to PC. Connect your player, and after your Pc recognizes it go to My Computer>click on your player, it should show up as "storage media.">then you right click on it, then select "reformat." A warning should pop notifing that you will lose all you data. Click yes, It should take less than a minute to complete. So essentially you have just wiped your Mp3 player's hard drive clean. Now transfer all your backed up files back to your player.