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To troubleshoot your scanner issue, yuo are advised to perform the steps provided below:
1.Remove all documents from the ADF paper chute.
2.Open the ADF while pressing down the ADF open lever. If your has the imprinter option attached, please open the imprinter and then open the ADF.
3.Remove the jammed papers from the ADF.
4.Close the ADF pushing the center part of the ADF carefully.
If document jams occur frequently, then please check the followings:
1. Do the documents satisfy paper specification?
2. Have the documents been jogged?
• Align the edge of documents for stable paper feeding.
• Remove documents with crease or dog-ear.
• Scanning different width of documents may cause skew and result in paper jam.
3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?
4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is resolved.
5. Check the consumable counter from the TWAIN driver screen. When the counter exceeds the values, replace Pick roller or Brake roller see if the error is resolved.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.
Hope the above information is helpful.
Thanks & regards,
There is debris blocking the paper path in the document feeder. This could be a staple or a shard of torn paper blocking the path wedged into a tooth of the diverter arm or a sensor flag. I would suggest that if there is a small wheel or knob closest to you when you raise the document feed lid, put a piece of #28 lbs card-stock into the document feeder guides, turn the wheel/knob to pull the paper/cardstock into the ADF and continue until it either pushes the shard/debris out or stops moving the paper no matter how much you turn the wheel/knob. This will tell you where in the ADF (Automatic Document Feeder) the blockage is located.
Before you do a complete teardown, use a flashlight to examine every possible point in the paper feed path where the paper is jammed. There may be an easier way to clear it. In some cases I have had to clear a paper jam bit by bit using tweezers.
Preventing paper jams
The following recommendations can help prevent recurring paper jams in your HP product.
Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
Do not force the paper to move too far forward in the tray.
Do not overload the tray with paper.
Only add paper to the tray when the product is not printing.
Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
Do not print on paper with paper clips or staples attached.
Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
Do not use paper that is too thin, too thick, or too glossy for the product.
The following factors can cause paper jams:
Paper loaded incorrectly in the paper tray.
Damaged or dirty paper rollers.
Torn, wrinkled, or damp paper loaded in the paper tray.
The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
Paper was added to a stack already in the tray while the HP product was printing.
The tray contains more than one type of paper.
The paper is jammed inside the HP product where you cannot see it.
An obstruction is blocking the paper path.
Torn pieces of paper from a previous jam are stuck in the product.
The tray is too full.
If printing on an envelope, the edges of the envelope are bent.
Paper stuck inside the HP All-in-One can cause jams or also sometimes there are some instruction that get stuck in the printer internal mechanism . Power off the printer , unplug the power cable. Wait for 30 sec. , Replug the power cable. Power on the printer. Check for a stuck paper or torn bits of paper. Clear jam from the back of all-in-one Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door. Gently pull the paper out of the rollers.If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. Replace the rear door. Gently push the door forward until it snaps into place. Press OK to continue the current job. Clear the jam from the automatic document feeder (ADF) Paper can also jam in the automatic document feeder. Follow the steps below to clear a paper jam in the automatic document feeder(ADF) Lift the cover of the automatic document feeder. Gently pull the paper out of the rollers. Reload and test the all-in-one Once you have removed the jammed paper, verify that the all-in-one is still functioning properly. Reload the all-in-one with either plain or photo paper. Print a page from a memory card or the computer. If you have completed all the steps listed above and are still experiencing a problem contact HP to service the product.
When using ADF
* Set a document on the Platen Glass if you want to scan it at optimum quality,
* The area (range) within 0.08"/2mm from the top edge if document cannot be printed since the machine cannot scan it.
*Do not load the following types of documents in the ADF. They will jam.
-Wrinkled or creased paper
- Curled paper
- Torn paper
- Paper with holes
- Carbon paper or carbon-backed paper
- Surface treated paper
- Onion skin or thin paper
- Photogragh or thick paper.
1) Remove any documents from the PLaten Glass.
2) Open the Document Tray.
3) Load the document in the ADF.
Load the document with the side you want to copy, or scan face up in the ADF.
4) Adjust the Doument Guides to match the document width.
Ensure that the edge of the document stack is in line with the Paper Size Mark imprinted on the Document Tray.
Hope this helps.
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Have a good day.