Question about LeapFrog Tag Reading System

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Tag reader won't turn on

I connected my tag reader to the leapfrog connect and did the update but in the process it turned itself off and would not turn back on. I replace the batteries with new ones and it still does not turn back on. Any ideas on how to fix it?

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Posted on Jan 02, 2017

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SOURCE: Tag will not update

try downloading it on another system and transfer it to yours.

Posted on Aug 11, 2012

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SOURCE: Tag will not update

I have had the same problem!! Running windows 7 64 bit. I am stuck in the same do-loop. I tried different usb port (as advised), downloaded 2 different installers from their web site, and verified the tag reader is "seen" under the USB controllers on my PC.
You also should check the following:
With TAG reader off, plug into USB port - if it does not automatically turn on device is defective.
IF it turns on do the following:
Click on the Windows start button (the small icon lower left of your computer). in the search box that comes up type devmgmt.msc and the device manager will open. Scrool down till you see Universal Serial Bus controllers and verify you see the TAG reader listed and verify there is no ! (exclamation point) next to it. If you see the exclamation point it may mean the driver is missing. If this is so right click and select properties, on the driver tab click update driver, on the next screen select browse my computer for the driver software. If you need to specify where to look try c:\Program Files\LeapFrog\LeapFrog Connect\TagUSBDrivers.

This was not my problem so I am still stuck - hope you solution was this easy. Anyone with any ideas I would appreciate help also. Customer service was unable to resolve.

Posted on Jan 04, 2013

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2 Answers

I installed my leapfrog connect for my Tag reader. It says to plug in the Tag with the USB cable to the computer ( which i did) and turned it on. For some reason its not picking up so i cant go to the...


it depends on what Operating system your using, if xp then goto devices in the control panel and click on detect new devices, also check there if the usb drivers are installed, sometimes you have to install the software before plugin it in. if it's win7 then again click on devices and also check my computer when the usb is connected, and again install the software before plugin it in. best regards.

Oct 30, 2013 | LeapFrog Tag Reading System

2 Answers

Tag will not update


try downloading it on another system and transfer it to yours.

Aug 11, 2012 | LeapFrog Tag Reading System

1 Answer

Having and issue with the audio download on the Leapfrog Tag system. I have Leapfrog Connect installed on my Mac. Audio for books previously downloaded and newly downloaded are not able to be put on pen. I...


Just got this from LeapFrog. Worked for me, although it toook a couple of attempts.
For Macs:

Please try downloading and running this tool and connect the Tag Reader when prompted:

http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg

For Windows machines:

1. Close the LeapFrog Connect application.
2. Double-click on this link http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe then click "Run."
3. Click "Unzip" to extract the files.
(You will be asked for a location to save the files. Save them to your Desktop or to another folder that you can easily find.)
4. After the files are extracted, find the "LeapFrogTagFixTool" folder on your Desktop (or where you saved the extracted files).
5. Open the folder and double-click the "TagFixTool.exe" file to open the LeapFrog Tag Repair Utility program.
6. Connect your Tag Reader to the computer. (Make sure your toy is powered on.)
7. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
8. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.

Jul 26, 2012 | Toys

1 Answer

My tag reader won't say my child's name


The two responses to this question have nothing to do with the question! I have a similar problem. I have a brand new Tag, connected and uploaded books just fine, but in my case it doesn't say any name when turned on/off.

Apr 03, 2012 | LeapFrog Tag Reading System

1 Answer

Since updating my tag junior it wont work?


Contact customer service here: http://www.leapfrog.com/en-us/support

Jan 30, 2012 | LeapFrog Toys

1 Answer

Hi what does error code #1096 fault detail null mean?


Thanks for using Fixia.

Please try below instructions if they help .

You will want to use the LeapFrog Connect Tag Fixing Tool to see if you can resolve the issue. The instructions for Mac, and PC are listed below:
PC instructions:
1. Begin with LeapFrog Connect closed
2. Click here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe for the download executable file.
3. A File Download box should pop up. Select "Run"
4. You will be prompted for a location to download the program to, you will see a message "Unzip to folder"
5. Click Browse and select your desktop as the location to save the folder
6. Click "Unzip"
7. This should create a folder on your desktop named "LeapFrogTagFixTool
8. On XP: Open the folder and double click on the TagFixTool to open
9. On Vista or Windows 7: Open the folder and right click on the TagFixTool and select "Run As Administrator"
10. Connect the Tag Reader or Tag Junior to the computer and turn it on
11. Click the button "Click once to fix your Tag Reader or Tag Junior"
12. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Mac instructions:
1. Download the LeapFrogTagFixTool.dmg and mount the image. File is located here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg
2. Drag the FixIt application into your Applications folder.
3. Close the LeapFrog Connect application (if it is open.)
4. From the Applications folder, double-click the FixIt application file to open the LeapFrog Tag Repair Utility program.
5. Connect your Tag Reader or Tag Junior to the computer.
(Make sure your toy is powered on.)
6. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
7. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Note: Please be sure to be signed into your admin account and are connecting to a USB port directly on the computer, not a port on the keyboard or other hub.

Jul 02, 2010 | LeapFrog Tag Reading System

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