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Whenever i try to print something, the printer starts to feed the paper, then suddenly stops halfway, and indicates a red light (no blinking). The printer then stops responding altogether. Sometimes when i restart the printer, the jammed paper goes all the way through and shows jumbled bits of the document. I have checked for bits of paper inside the printer, what should I do?
Normal
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I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
over time.
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
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One common cause of paper feed issues is a build up of dust on the printer's rear paper feed roller. This roller consists of a plastic axle white roller. This is located in the automatic sheet feeder and is referred to as the "Pick Roller." As dust builds up on the rubber rollers, they become less tacky and therefore unable to grab a single sheet of paper.
To prevent and/or cure this type of paper feed problem, these rubber rollers should be cleaned. Unplug the printer's power cord and remove the paper from the automatic sheet feeder. Please remove the paper access door from back of the printer and clean the white rollers inside with a cloth dampened with warm water (be sure there is no excess water on the cloth as it may drip into the machine). After these are free of any dust, close the paper access door. Reload the paper and plug the power cord back in. The paper should then feed normally.
Next, try this printer self-test by following the steps given below:
1. Power the printer off.
2. Press and hold the "Paper Feed" button.
3. While still holding the "Paper Feed" button, press and release the "Power" button. Continue holding the "Paper Feed" button.
4. When the printer starts pulling paper, release the "Paper Feed" button. It should print a test page at this point.
5. Power the printer off, as this test is continuous.
The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.) 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
Clean The Paper Feed Rollers Using The Unit's Operation Panel
If
the paper feed roller is dirty, paper is not fed properly because the
paper feed roller slips. Cleaning the paper feed roller could resolve
the paper feeding problem. Please follow the instructions below to
clean the Paper Feed Rollers directly from the unit.
Caution:
Since the cleaning process wears down the paper feed roller, perform
this procedure only when necessary and no more than three (3) times.
Ensure that the machine is powered on and remove any paper from the auto sheet feeder or the cassette.
Use the right / left cursor button to select [Maintenance/settings] press the <OK> button.
Note: This procedure is skipped if your machine is in Scan mode. Proceed to step 5.
Use the right / left cursor button to select [Maintenance] and the press the <OK> button.
Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.
Use the up / down cursor button to select [Yes], then press the <OK> button. (The paper feed roller cleaning starts.)
To
check if the rollers are clean, load a sheet of Letter-sized plain
paper in the same paper source you selected in step 2, and press the
<Open> button.
Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.
Use the up / down cursor button to select [Yes], then press the <OK> button. (Paper will be fed.)
Note: If paper is not fed properly, repeat steps 4 through 10 above up to three times.
Paper Source
Press the <Feed Switch> button to switch to toggle between the Automatic Sheet Feed (ASF) or Cassette. The light will come on when the <Feed Switch> is set for that paper source. ASF
Cassette
Note: When printing from the computer, if paper does not feed from the source you have selected on the operation panel, check Paper Source
setting in the printer driver. If the option is not set to 'Paper Feed
Switch', paper will feed from the source selected in the driver. Click to return to step 2 above.
there is a small micro switch , when paper is loaded that switch
is activated, bent switch, paper shreds jamed in switch, will cause paper feed problem.
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.) 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
There could be a small piece of paper or other matter blocking the feed.
Try feeding a piece of thin card- simple load and eject don't try to print anything.
Or
Put a vacuum nozzle in the slot to suck any debris out.
Come back for more advice if this is not the answer.
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