Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Zune 30g brown STILL frozen on Logo

Hi I did the "soft reset", method, did every thing in Zune Support, updated software to 3.0 then opened the unit, did the "hard reset" by unplug/plug the battery line, waited until battery is TOTALLY drained, reset my PC to 2010 then recharged through pc usb (frozen logo appears again & the device cannot be sensed or found by zune new 3.0 software) , then unplugged, opened the unit then did the "hard reset" & then it worked! But after watching a whole 1 hr video, I recharged it back to PC usb , it still cannot be found by the zune program & worst of all ... the logo appeared again & froze again!!!!

What should I do help!!!

If I cant fix this, Is there any group willing to file a class action if Microsoft will not fix the units for free regardless if opened or pass due warranty?

Thanks...JIm

Posted by on

  • bedrock101 Feb 01, 2009

    Same problem. I have not used my Zune 30gb since last year. Decided to charge it this morning (02-01-09) and now the Zune LOGO and status bar is all I get to display., PC will not recognize it & I did an update to the Zune software (V 3.0) still nothing but the logo on the screen. I can not get this unit to reset by any means. I have NOT tried to open the Zune and unplug the battery - sounds as if that will not fix it either.

  • Anonymous Mar 15, 2014

    theres npt really much to say...just that it froze up about 3 months after buying it...and it appearently cant be fixed...

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

What i tried was delete all the old music off your zune then put the music back. the best explanation i could give for this is that the crash deleted the data behind the placeholders so the music showed up but it was only the name not the song of itself. i hope this works for the rest of you and isnt just a temporary fix.good luck.


3rr0r

Posted on Jan 13, 2009

  • 3rr0r Jan 14, 2009

    the fix i stated eariler is working fine for my zune and finally got my music put back on it so for those of you that are still having problems with your zune music wise give it a try and post back to tell us if it worked for you.


    3rr0r

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Microsoft Master
  • 2,976 Answers

At this time, Microsoft still hasn't found a fix for it. They're having a lot of problems with the Zune 30 freezing up. Before you try to start a class action, at least give them some time to get you up & running again. They only found out about the problem on Tuesday. Starting a class action will only drive the prices up.

Posted on Jan 03, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My zune 30g has been locked for over 1 year now and i do not know how to have it unlocked. In addition posting it to you isnt that easy as Iive in the Caribbean (Trinidad to be exact). I will appreciate...



1. Set the Hold Switch to unlocked. 2. Press and hold the Back button zune_button_back.gif while you press and hold the top of the Zune Pad. zune_restart.jpg 3. Immediately after you release the buttons in step 2, press and hold the following combination of buttons, depending on your Zune model:

- immediately press and hold the Backbutton while you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen. zune_gen1_restore.jpg 4. After "Connect Zune to your PC" appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software.

Mar 19, 2011 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

5 Answers

Zune won't sync and now some songs will not play all they way through


Go for software update from the zune website it will help you.

Also ensure that the settings are not changed .



Sep 25, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

My apple ipod 32G does not turn on.


Hi,


Seems like your iPod has frozen.


Try a soft reset first:
1. Press and hold theSleep/Wake button on the top of the unit until a red slider appears
2. Drag the slider.
3. Press and hold theSleep/Wake button until the Apple logo appears.
If a soft reset doesn't work, try a hard reset:
Press and hold both the Sleep/Wake button and the Home button for about ten seconds, until the Apple logo appears.

Mar 06, 2011 | Apple iPod touch

2 Answers

Can't put music on zune!


1. Sync the Zune with its "home" computer. Each Zune has a specific "home" computer that it automatically syncs with. Use your Zune-specific USB cord to connect your device to this computer, and then sync your device as you normally would. This will solve most software hiccups and will generally get your Zune out of a "frozen" state.
2. Perform a soft reset. If syncing your device doesn't work, you can reset your software by holding the "Back" and "Up" buttons on the central control pad. Your screen will flicker, and then the Zune logo will appear with a status bar. Within a few moments, your software should be returned to normal.
3. Perform a system restore. However, doing this will erase all of your music, videos and photos, so only do this if you have exhausted both of the other troubleshooting steps. You can restore your Zune by connecting it to your computer, selecting it from the "Devices" list, and then pressing the "Restore" button. The process may take a few minutes, depending on how much content you had on your device. Once the restore has finished, your Zune will be completely blank.

Sep 30, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune reset


Hi I can help you this is how. BUY A 4G ZUNE!!!!! cause your 30g zune is broken or something, or reset everything and instal it again

Jan 13, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Upon startup my zune 30g locks up .


theres a lock thing on the top of the zune switch it so you dont see the red mark it should unlock

Jan 13, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Same thing to me this morning


nothing is working at the moment .. this only happened to the 30g even if the battery dies it will stil be frozen..
http://forums.zune.net/403986/ShowPost.aspx

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune screen froze


http://forums.zune.net/403986/ShowPost.aspx check the zune forums for any updates. microsoft is looking for a solution. this happened to every 30g owner 12am/2am

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

Not finding what you are looking for?
Microsoft ZUNE JS8BRPBDLUG MP3 Player Logo

144 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft MP3 & Digital Media Players Experts

Ap12
Ap12

Level 2 Expert

103 Answers

Mark Chaney
Mark Chaney

Level 2 Expert

46 Answers

Will Mishler
Will Mishler

Level 2 Expert

302 Answers

Are you a Microsoft MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...