Question about HP Officejet Pro L7680 All-In-One Printer

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I have a hp 7580 printer. Recently changed ink cartridges, almost immediately afterwards, i received an error code stating the printhead needed replacing. I changed the printhead as directed, rebooted to find error... "the following ink cartridge(s) appears to be missing or damaged. cyan(c). I know the cyan cartridge is good. When I remove any other color, the error changes to that missing color, and suddenly the cyan is reckognized as being good. Once all colors are reinserted, the error switches back to cyan. any ideas? does anyone know any button combinations to reset the unit, or anything that may help?

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  • Anonymous Mar 13, 2009

    Same as above

  • kbetian Mar 20, 2009

    Same as above. And I even bought new cartidges to try to remedy it the 1st time through. Love the printer - have had it about a year. For the past months though, I have had problems with it printing in streaks. I have also ran every printer test known to man about 5x at least each.

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Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Posted on Jan 29, 2009

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HP Photosmart Premium C309 black ink won't print


For HP 564 cartridge print quality problems (severe print fade or no ink hitting is the paper with one or more colors) with your HP Photosmart printer, unfortunately unlike most printers found in the market, the newer Photosmart HP printer model series allows cartridges to run beyond the cartridge empty state and subsequently causes a deprime and/or 'drying out' of either the ink cartridges or the built-in PRINTHEAD. Also, infrequent printing can also lead to PRINTHEAD drying and many of the older printer models have a common tendency to suffer PRINTHEAD ink clogging, particularly with the black ink. All of our resolutions are provided on Inkjet411 site (with over 80 how-to videos): http://inkjet411.com/

The good news is that this type of condition is completely recoverable (most of the time). In 99% of the cases you'll either need to let the refilled ink cartridges 'fully absorb' the new ink for approx. 36 hours first (since they may have been 'dry' when brought them in for refilling, if this is applicable), or you'll need to perform a 'Clean Printhead' procedure from your printer's menu 2-3 times to reprime all of the ink lines.
NOTE: since the C309 printer model is a 5-color system, be advised you have two (2) black cartridges installed (black text and photo black), so both colors will need to be evaluated using an internal test print following our recovery suggestions.

Please perform the recovery steps outlined below, in order, or refer to the following support page which includes visuals/video to aid in the print quality recovery: http://inkjet411.com/?page_id=1407

Please watch video at the following link which explains normal operation when using refilled ink cartridges: http://inkjet411.com/?page_id=2317

DIAGNOSTIC / RESOLUTION STEPS:

1) In most cases, there is likely trapped air and/or numerous air bubbles in the printer ink port(s), so you should perform a "Clean PrintHead" procedure from your printer control panel 'TOOLS MENU', 1 to 3 times (repeat back-to-back). To avoid wasting too much ink right out the gate, we suggest you FIRST REVIEW all procedures below, along with the video at the following link, and then perform the tasks described below to recover the ink system: http://inkjet411.com/?page_id=1983

2) A complete lack of printing is typically not a single cartridge problem, but is either the fluids interface into the PRINTHEAD* (foam connections are dry), electrical connectivity or an electrical failure of the PRINTHEAD itself. Please follow the steps at the following link to eliminate all variables: http://inkjet411.com/?page_id=1451

NOTE 1: If one or more the colors were previously dry fired during printing (i.e. if you continued printing using only a few colors, then down to one, air may have been accidentally ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you may have to run the "Clean Printhead" procedure 2 or 3 times. Please watch the video on the HP 564 support page which describes some of the issues you could encounter: http://inkjet411.com/?page_id=1983

3) If cartridges were recently refilled, then allow 36-48 hours for the ink cartridge's foam to fully absorb the ink (see photos here): http://inkjet411.com/?page_id=1407

If, following several attempted 'Clean Printhead' actions, select colors do not recover, then allow the newly refilled cartridge sit upright and idle in the printer (or with storage caps installed if cartridges are not yet installed), for at least 36 hours (i.e. do not use printer during this time). Quite often HP564 ink cartridges which have been allowed to dry out (or select colors were allowed to run completely empty during normal printing usage) will be problematic immediately following ink refilling - you will need to allow cartridge foam (ink port at base of suspect ink cartridge) to fully absorb the ink - unfortunately this typically takes 36 - 48 hours. Refer to photos here: http://inkjet411.com/?page_id=1451

Print the "INK RECOVERY TEST PRINT" from our Test Prints page (or the Print Quality Report from your printer's Tools menu): http://inkjet411. com/?page_id=146


4) If this does not remedy the problem, then you may have an unseated PRINTHEAD or dirty PRINTHEAD electrical contacts (connects to the carriage assembly); it is suggested to thoroughly clean Printhead electrical contacts and carriage contacts (inside printer): http://inkjet411.com/?page_id=1925

    a. Remove all 4 (or 5) ink cartridges, then remove the internal PRINTHEAD and thoroughly clean rear electrical contacts and carriage electrical contacts.
    b.Inspect ink foam ports to see if they are 'wet with ink'...this will confirm whether ink is being pulled into the PRINTHEAD or not.
    c.If the ink foam ports are completely dry (no significant amount of ink present when blotted with a paper towel, etc.), then the PRINTHEAD is likely considered too dry to support proper ink flow and subsequent printing operations. Refer to PRINTHEAD removal process at HP.com (link down below) or at the following Inkjet411 link to provide general guidance: http://inkjet411.com/?page_id=1451
    d.Re-install PRINTHEAD* and Retest.

    6) If the missing colors/poor image quality problem still cannot be corrected, then the PRINTHEAD may be completely/partially dry and may need to be flushed with warm water (if removable!) - see video here: http://inkjet411.com/?page_id=2412

    Removable PRINTHEAD Flushing Steps: http://inkjet411.com/?page_id=2412
      a.Remove all ink cartridges from the printer.
      b.Remove the printhead - in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove.
      c.Over a sink, run warm tap water directly into the 4 (or 5) ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.
      d.Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.
      e.Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.
      f.Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.
      g.If permissible, activate the 'Clean Printhead'. This can be done from the printer's control panel or software printer driver (for example, by selecting 'Tools' - 'Clean Printhead', or similar).
      h.If you have reached this point of the troubleshooting and all the previous troubleshooting steps did not work, then the printhead could be electrically damaged or at end of life* and may need to be replaced. To check the electrical state of the HP564 printhead, perform the PRINTHEAD Health Diagnostics Test procedure ( refer to Diagnostic's pdf file at link below, refer to your printer model for specific testing instructions: http://inkjet411.com/?page_id=1813 )

      Non-removable PRINTHEAD Flushing Steps:
        a.Remove suspect ink cartridge(s).
        b.Take a damp towel and repeatedly blot/saturate the respective color ink port with water (distilled water is recommended). Ink should be visible (fully saturated) on towel.
        c.Place a paper towel under the PRINTHEAD assembly.
        d.You'll see a round mesh ink port where ink flows into the PRINTHEAD.
        e.Thoroughly dampen the ink port with 0.5 to 1 teaspoon of distilled water (use an eye-dropper, small spoon, or similar - pour or drip water directly into the ink port).
        f.Remove towel from below PRINTHEAD.
        g.Reinstall ink cartridge(s).
        h.Activate the 'Clean Printhead' routine once or twice (2X) to see if the respective color(s) has recovered.
        7)Worst case scenario the PRINTHEAD may simply be damaged or at end-of-life and may require replacement, but usually you will see error messages like "Incompatible Printhead" or "Ink Delivery System Failure" when this occurs. Please note that a failure of the PRINTHEAD is unrelated to the refilled cartridges as the PRINTHEAD will eventually fail in time*. For more information on the how the PRINTHEAD works, watch the video here: http://inkjet411.com/?page_id=1983

        * The HP 564 printer models have an electronic PRINTHEAD (most of which are customer replaceable) within the base of the carriage assembly (responsible for pulling ink from the 4 (or 5) ink cartridges and then firing the ink droplets onto the paper) - these will eventually fail depending on print usage type and printer duty cycle (i.e. rated for max. of ~12,000 printed pages over life, but the average PRINTHEAD life under typical consumer printing conditions is more in the neighborhood of ~6000+ pages, or approximately 7-8 sets of ink cartridges). The Print Quality Report reveals total number of pages printed. http://inkjet411.com/?page_id=2054

        For information on HP 564 refilling tips please watch the video here: http://inkjet411.com/?page_id=1983

        ---
        CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors and/or permanent PRINTHEAD damage due to incompatible ink formulations (specifically those inks which contain volatile organic compounds or VOCs). We do NOT suggest using or refilling these types of ink cartridges.....refilling of HP 564 original/genuine ink cartridges is only suggested!

        HP 564 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=YlcY9jKXTvs
        ---

        Please review all steps and let us know if you have any further questions. For any additional questions please contact us: http://inkjet411.com/

        -Thank you
        Inkjet411 Team Member

Jun 19, 2014 | HP PHOTOSMART PLUS B209A All-In-One...

1 Answer

Photosmart 7510 cq877a issue is with the ink cartridge. Spoke with hp and said its a hardware problem. Any way to fix it?


Regarding the Photosmart 7500 printer issue (i.e. HP 564 cartridge errors, or similar) which is preventing printing to your printer....let's run thru a full checklist to ensure you cover all variables which could be causing the issue:

CAUTION: the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors and permanent PRINTHEAD damage since many have incompatible ink formulations (see Buyers Laboratory, BLI, Printer Test Report dated Jan 2014). Original/genuine ink cartridges is only suggested!

1) For refilled or remanufactured ink cartridges which do not have a new chip installed, if you received an "Unauthorized ink", "non-HP ink", "counterfeit ink" or similar message, you can simply ignore/dismiss these messages by pressing 'OK' once for each cartridge, so that the printer resumes its normal operation. If you do not have the full printer driver version installed it is possible that you may not be able to see the cartridge error bypass option - you may need to install the complete printer driver version for your computer's operating system. Receiving these kinds of ongoing alert messages is COMPLETELY NORMAL when using refilled ink cartridges. Refer to NOTE 2 below for more information. Refilling the ink cartridges does not include reprogramming of the ink cartridges, so this will not be a factor: http://inkjet411.com/?page_id=1407

2) Remove ink cartridge and inspect cartridge's smart chip surface (i.e. gold contacts) - check for scratches or ink residue. See pictures of cartridge chips at following link for reference (see 'Abnormal Cartridge Errors'): http://inkjet411.com/?page_id=1925
- Replace cartridge if suspected damaged.

3) Perform Tap 41 PRINTHEAD Health Diagnostics Test (menu access varies by printer model, refer to HP printer diagnostics document, page 45, to view normal display messages, http://inkjet411.com/?page_id=1813 )

1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons - screen should display "Enter Special Key Combo"
4. Press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed.
8. Select Ok. The test page prints. If not, repeat steps 2-7 and enter 'code = 43', select Ok.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (as available). It is suggested to perform the 'Printer Reset' procedure below to rule out printer firmware related problem.
a. If Step 2. does not allow service menu access, then press the 'Return' and 'Home' keys simultaneously so the Engineering Menu is displayed [or depress the 'Return' button four (4) times]
b. Select Service Menu. Use arrow keys to advance to the Special Reports Menu. Select OK. Perform steps 6-9.

NOTE: The Tap 10 extended self-test print may also be initiated via 'code = 10' (use to verify ink nozzle/jetting performance for each color).

* Failure of the PRINTHEAD has nothing to do with refilled ink cartridges; the PRINTHEAD assembly is a separate electronic unit in which the cartridges plug into and feed ink into. Refer to NOTE below.

4.a.) It is possible that your ink cartridge may have been manufactured before Sept 2010 and is now incompatible with the newer line of HP Photosmart and Deskjet printer models. If this is the case then you will need to obtain a new ink cartridge manufactured after September 2010 (all cartridges at retail should now be >July 2012). Inspect cartridge bottom for 'date stamp' - see picture at the following link: http://inkjet411.com/?page_id=1925

4.b.) Replace ink cartridge with a new HP original ink cartridge to completely rule out the ink cartridge as the cause of failure.

5) To rule out printer/cartridge connectivity (assembly interface/connection) issues please ensure you have followed all steps on the Inkjet411 support page - this includes PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMBLY: http://inkjet411.com/?page_id=1451

a. Remove all 4/5 ink cartridges, then remove the internal PRINTHEAD and thoroughly clean rear electrical contacts and carriage electrical contacts. Inspect ink foam ports to see if they are 'wet with ink'...this will confirm whether ink is being pulled into the PRINTHEAD or not. If the ink foam ports are completely dry (no significant amount of ink present when blotted with a paper towel, etc.), then the PRINTHEAD is likely considered too dry to support proper ink flow and subsequent printing operations. Refer to PRINTHEAD removal process at HP.com (link down below) or at the following Inkjet411 link to provide general guidance: http://inkjet411.com/?page_id=1451

6) If after thorough electrical contact cleaning the problem persists, you may need to replace the PRINTHEAD ASSEMBLY (i.e. get from HP or Amazon), however, as a last ditch effort, you might want to perform a hot water flush on the PRINTHEAD: http://inkjet411.com/?page_id=2412

a. Remove all ink cartridges from the printer.
b. Remove the printhead - in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove.
c. Over a sink, run warm tap water directly into the 4 (or 5) ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.
d. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.
e. Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.
f. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.
g. If permissible, activate the 'Clean Printhead'. This can be done from the printer's control panel or software printer driver (for example, by selecting 'Tools' - 'Clean Printhead', or similar).
h. If you have reached this point of the troubleshooting and all the previous troubleshooting steps did not work, then the printhead is likely damaged or at end of life* and may need to be replaced.

NOTE: On some HP printer models it may be difficult to remove the PRINTHEAD assembly, consult your User's Guide for specific instructions.

7) If this does not remedy the problem, then you may have a defective PRINTHEAD in the printer (worst case scenario), unrelated to the refilled cartridges.

8) On the other hand, if you observe missing colors or poor image quality then air may have been accidentally ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you will have to run the "Clean Printhead" procedure 1-2 times to recover the ink system, or perform a hot water flush of the PRINTHEAD assembly (takes about 10 minutes). Watch the video on our support page which describes some of the common issues you may encounter. This type of problem is common and completely recoverable.
http://inkjet411.com/?page_id=1407

-Thank you

Nov 24, 2013 | Office Equipment & Supplies

1 Answer

HP Officejet 6500A Printer problem. Ser.No.


Try reset the printer after you have cleaned the printheads. http://www.youtube.com/watch?v=31TbWMrTaFk

Sep 18, 2013 | HP Officejet 6500 AllInOne InkJet Printer

1 Answer

Reset printer cartridges hp l7580


HP88 CARTRIDGE RECOGNITION FAILURES/CAUSES:

The failure to recognize an ink cartridge(s) could either be a possible Cartridge connectivity, PRINTHEAD* connectivity or an end-of-life PRINTHEAD issue.

We suggest you remove all the ink cartridges and thoroughly clean BOTH PRINTHEADS manually along with cartridge chip contact surfaces (located on bottom-rear side of each ink cartridge). Clean all electrical contacts, including those inside the printer which mate to the PRINTHEADS. Reinstall both PRINTHEADS and cartridges and retest. You may refer to HP's 'manual' cleaning procedures here:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=2511747&prodTypeId=18972&objectID=c00844045

Ensure an "expired ink cartridge" alert state is not causing the issue, refer to this page on how to check & bypass: http://inkjet411.com/?page_id=1384

---- If you observe an "Expired xxxx ink cartridge" alert or message, this error may be bypassed by performing the following:
a. Press and HOLD the Power button.
b. Press Resume button 3 times.
c. Release the Power button

If the cartridge was refilled (i.e. at Costco or Fry's Electronics), following HP 88 cartridge chip replacement and complete cartridge/printhead/printer manual electrical contact cleaning, the cartridge alert message(s) continue, then you may have a damaged PRINTHEAD* (there are two printheads inside the printer) which may require re-priming or replacement depending on problem symptoms.

* The HP 88 ink-series printer models have two electronic PRINTHEADS (each of these electronic devices are responsible for pulling ink from the ink cartridges and then firing the ink droplets onto the paper) - both PRINTHEADS will eventually fail depending on printed content, printer duty cycle (i.e. typically rated for ~41, 500 printed pages depending on image content & frequency of printing). The average inkjet printer can typically be refilled with ~15 to 20 complete sets of ink cartridges over the life of the printhead, after which, either the Yellow/Black and/or Cyan/Magenta printhead will need to be replaced due to internal electrical failure (available at HP.com).

Refer to video on how the HP PRINTHEAD functions: http://inkjet411.com/?page_id=2054
When the PRINTHEAD electronically fails typically the printer will provide an alert message when this happens, but if a printhead has suffered a deprime (i.e. loss of ink/pressure which results in no printing of color), it is possible to recover the system using a 3rd party PRINTHEAD priming tool, such as this one: http://www.inkowl.com/?p=product&product=5035

For advanced HP printer diagnostics or information on ink refilling services, please visit Inkjet411:
http://www.inkjet411.com

Aug 15, 2013 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

Advent resetting ink levels


Hi There
Your all-in-one printer is designed to stop printing before quality is compromised. Make sure you always use KODAK Ink Cartridges. Kodak is not responsible for the compatibility or performance of non-Kodak brand ink cartridges or refilled ink cartridges. To purchase KODAK Ink Cartridges, go to the KODAK Store.
To resolve the error, replace the black ink cartridge with a new cartridge:
  1. Turn on your printer.
  2. Open the access door. For printers with LCDs, follow the instructions on the LCD screen.

    NOTE: For ESP 3250 and ESP 5250 all-in-one printers, if the ink cartridges don't move to the center when you follow the instructions on the LCD screen, see Printhead and ink cartridges do not move to center with access door open.
  3. When the printhead stops moving, pinch the latch on the black ink cartridge and lift it out of the printhead.
  4. Remove the new black ink cartridge from its bag.
  5. Remove the protective cap from the black ink cartridge.

    CAUTION: Insert the ink cartridge immediately to prevent the printhead from drying out.
  6. Insert the black ink cartridge into the printhead.
  7. Press down on the tab until you hear a click.
  8. Close the access door. For printers with LCDs, follow the instructions on the LCD screen.

    NOTE: For more information on installing ink cartridges, see the Extended User Guide for your printer. Review Maintaining Your Printer - Replacing ink cartridges.
If the error continues, upgrade the firmware for your printer:
  1. Press the Cancel button on your printer to clear the error message. (If the error does not clear, contact us.)
  2. Upgrade the firmware for your printer:
    1. Locate and select the firmware download for your printer.
    2. Follow the instructions to install the firmware.
  3. If the error continues, contact us.

Support Link :

Mar 29, 2012 | Office Equipment & Supplies

1 Answer

When the printer is turned on it states: ink system failure. Unable to print. Refer to printer documentation. Error Oxc18a0001.


possible causes of this:
  • loose or improperly installed ink cartridge
  • damaged cartridge
  • dirty print head
Solutions:
  • check cartridge connection, try to remove and reconnect
  • replace damaged cartridge
  • clean printhead using the printhead cleaning utility software of your printer

Oct 21, 2010 | HP Office Equipment & Supplies

2 Answers

Get error oxc 18a0001, when I turn on Hp Photosmat c5180 all in o


THAT 0X ERROR IS AN INK SYTEM FAILURE IT MAY HAVE BEEN CAUSED FROM THE REFURBED CARTRIDGES... THE HP WILL WORK WITH THE REFURBS FOR A FEW TIMES BEFORE REJECTING THE CARTRIDGE OR CAUSING AN 0x ERROR. THE UNIT NEEDS TO GO THRU AN ELABORATE INK SYSTEM RESET. OR HAVE THE PRINTER REPLACED

Mar 29, 2010 | HP Photosmart C5180 All-In-One InkJet...

4 Answers

Ink System Failure HP C5180


-------solution 1---------
HP C5180
Hidden tech menu For resetting and repair, FIX UIAUX
Fixes error 0xc18a0507 error ink system fail
press <left arrow> then press <setup> button together
then press <ok>once support R0631m comes on screen

right arrow 2 times to the System configuration menu
then <ok>
then <ok> to select and ok to confirm reset error.
then <cancel> to escape ( all of witch are onscreen instructions.)
presto restart and no further error
http://www.thecomshack.com/hpc7180.htm
------------- solution 2 ----------------------------------
HP C5180 All-In-One Printer HARD RESET:
Hold down HELP + OK button and unplug printer
Hold down HELP + OK button again as you plug the printer back in.
Then power it on, if it doesn’t power on automatically.
Be Safe: keep holding the buttons until the printer turns itself off. (It took mine less than a minute.)
Now you can release the buttons and simply power it back on.
I got an error message about “improper shut down” since I unplugged it w/out powering down. After I clicked “OK” the printer was just fine and didn’t mind anymore. And now I can print.

Dec 04, 2008 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

No Color Suppy Error Code


Try cleaning the print connectors on the cartridge housing area with a q-tip. This should resolve your problem, or else try to run ink cartridge test on your copier. Let me know if this fix your problem.

Mar 23, 2007 | HP 610 Color Copier

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