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Cannot sign in hotmail - Computers & Internet

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  • Justin Burgwald Oct 27, 2012

    It is hard to tell based off your question, but perhaps your capslock key is on.If you look at your keyboard, next to the "A" key on the left-hand side is the "Caps Lock" key. Try pressing that then re-entering your password. However, further details as to what sort of error you're getting would be helpful. For instance, does it say something like "invalid username/password" or are you simply unable to even reach the log-in page?

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Check you username and password.

Hotmail passwords are case sensitive, so something as simple as having your caps lock on can keep you from accessing your account.


Double check to be sure you are typing both your username and password exactly how you created them.


Reset your password.

If you haven't logged into your Hotmail in some time and suspect you might be using the wrong password, click the "Forgot Your Password?" link on the Hotmail log-in page.


On the next screen, follow the prompts to enter your email address and the given security verification code.

Click "continue" and on the next screen, select the option that allows you to answer your pre-set security question.


This is a question you supplied when you set up your Hotmail account.

After correctly answering the question, you will be prompted to reset your password.


Clear your browser history and temporary Internet folders if you are continually getting a "Page Cannot Be Displayed" message when you log in.


The exact procedure for doing this depends on your operating system and browser.

If you continue to get see this message, it could indicate a problem with the Hotmail server.


Check the status of the network on a site like Down Right Now that reports server problems on popular sites.


Submit a support request on the Windows Live page.

On the Windows Live site, select "Hotmail" under "Standard Services."


A search screen will open that will allow you to check out a variety of Hotmail related support topics.


At the bottom of that screen, choose "get more help" and then "support."

A support form will open for you to complete and submit to the Hotmail team.


You will receive an answer within 24 hours.

Note that you will need a second email account that you can access so that the Hotmail support staff can send you your answer.




hope this helps

Posted on Nov 01, 2012

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If you then still can't sign in to your account, click the "Can't access your account?" link on the sign-in page.

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Point your web browser at http://www.hotmail.com

If another account comes up, sign out of it by clicking the avatar in the upper-right then clicking "Sign out."

If you then still can't sign in to your account, click the "Can't access your account?" link on the sign-in page.

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Point your web browser at http://www.hotmail.com

If another account comes up, sign out of it by clicking the avatar in the upper-right then clicking "Sign out."

If you then still can't sign in to your account, click the "Can't access your account?" link on the sign-in page.

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Point your web browser at http://www.hotmail.com

If another account comes up, sign out of it by clicking the avatar in the upper-right then clicking "Sign out."

If you then still can't sign in to your account, click the "Can't access your account?" link on the sign-in page.

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Can i access hotmail without signing in to windows live


Thanks for visiting FixYa!

No, you cannot sign into Hotmail without signing into Windows Live because Windows Live owns Hotmail.

In other words, you must use a Windows Live ID to sign into Hotmail, which automatically signs you into Windows Live.

Sign in Page: Hotmail

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