Question about Microwave Ovens
E-11 Gas (humidity) sensor open error. Sensor unplugged, wiring or PCB open connection.
Since it's less than one year old, it would be fully covered under warranty. I'd really suggest contacting the manufacturer to get it fixed free.
But if you're discreet and careful, you can at least see if maybe the sensor has gotten unplugged from the circuit board. That would be a simple quick fix.
At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.
Otherwise, you can probably return it to the dealer since it's within the 30-day period and get another one.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Jan 03, 2009
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Posted on Jan 02, 2017
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It sounds like the magnetron may have
either failed or is not being supplied with the extremely high
voltage required to run it.
Make sure the !!!!capacitor is discharged!!!!! before attempting any sort of repair.
Check the door interlock switches first then the high voltage diode with either an AVO model 8 on high resistance range for short circuit, the capacitor can fail and go short circuit, the feed fuse on the primary of the high voltage transformer and then finally, the magnetron is best checked by substitution.
Hope that helps.
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