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Sounds like you don't have the device driver on you computer for the sewing machine. Question: Did it ever work? If it used to work but doesn't now, try using a different cable from the computer to the sewing machine. You can also try rebooting the computer (with the sewing machine connected and powered up) to see if it will locate the machine.
I bought a Ultimate Box and Ultimate Card, Wright the design to it, and then in the machine, I use the Data Manager to select the design (doesn't show the actual name, just dsgn1 or something like that), ok to the warning.
The software you need to connect the Pfaff 7570 to the PC and to create your designs is called PC-Designer version 2.2 from Pfaff. You may be able to find a used copy. The software should come with a dongle (special cable) for connecting the machine to the PC. Make sure you have this piece because it will not work with an ordinary cable. Depending on what type of port you have on the PC to connect to, you may also need an adapter since the dongle has an old style connector on the end going to the PC. If you are going to create your own designs, you will also need a storage card which inserts into the machine that you send the designs to. Pfaff makes one, called the creative card. I have also used a generic card meant for the pfaff; the generic card is less expensive and has a greater capacity. You can find many designs online either free or for sale to send from PC to Pfaff as well.
I have somewhere that installation diskette (with the old SW version). If I'm not mistaken it was not included with the sewing machine but sold separately with the embrodery arm that we bought together with it some 10 years ago. Email me to email@example.com if you need more help.
In this FAQ list (from PFAFF web) you find 100 times the same question and answer: H402 My new computer does not have any serial COM ports, so how does it communicate with my Pfaff creative 7570?
You will need to obtain a USB Serial Adapter, which adds a serial port to your computer by plugging it into a USB port. Suitable adapters can be obtained from Belkin [http://www.belkin.com] and Keyspan [http://www.keyspan.com]. The following USB Serial Adapters are known to work with the Pfaff creative 7570: • Belkin F5U103 • Keyspan USA-19QW Please note that the Belkin F5U109 is listed as working with the Pfaff creative 2140/2144 (FAQ #H405), but it does not work the Pfaff creative 7570.