Question about Sanyo EM-U1000W Microwave Oven

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Microwave is on but the keypad doesnt respond

I came home from college and I brought my microwave back and when I tried to plug it in at home it didn't work. The display screen lights up, but no numbers come on, and when I press the buttons on the keypad theres is no response from the microwave. The light bulb turns on when I open the door, and when I unplug it and plug it back in it makes a beep, but thats about it. What can be wrong with it?

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  • Sanyo Master
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It may be in child lock mode. Your owner's manual will cover that. On the Sanyo EM-S5595, for example, you turn the child lock off and on by pressing and holding the STOP/CLEAR pad for 3 seconds. Yours may be the same. You may also have a bad keypad, which in many cases can be replaced. A bad keypad may be worn out due to age, may be damaged, or it may have gotten wet or otherwise contaminated. Moisture and contamination can be caused by not using the fan when boiling on the stove top, direct spraying of cleaners, by storing the microwave in an unheated garage or shed, or by infestation. I warn my customers to never spray cleaner directly onto the microwave keypad, since the liquid can get inside and "lock up" or even ruin the keypad or controller. Instead apply an alcohol-based cleaner (such as the purple kind) to a cloth (since paper towels can scratch) and gently wipe it off. I suggest to my customers that they NEVER use any ammonia-based cleaner (like the blue stuff) on a microwave, since the ammonia will crack and distort polycarbonate plastics. If it looks like you need service, this is a good place to start: http://www.sanyoservice.com/

Posted on May 14, 2007

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1 Check the power supply. Make sure the microwave is firmly plugged into a working electrical outlet and that your wall outlet is active if your home uses outlets controlled by a wall switch. Check your home's fuses or circuit breakers to ensure they have not been tripped. Without power the microwave will not respond to any input.

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The problem with your microwave's touch pad needs some simple troubleshooting steps to rectify the problem.

1 Check the power supply. Make sure the microwave is firmly plugged into a working electrical outlet and that your wall outlet is active if your home uses outlets controlled by a wall switch. Check your home's fuses or circuit breakers to ensure they have not been tripped. Without power the microwave will not respond to any input.

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4 Remove the microwave from the power, wait 10 seconds, then plug it back in. This will reset the microwave oven if there is a temporary problem with the software.

5 Press the "Stop/Cancel" button several times to cancel the current operation and return the microwave to standby mode. Re-enter your cooking instructions using the keypad as usual.

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