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Microphone does not work

I installed the software and the camera works great. Unfortunatly the built in microphone does not work. I need it to talk to my family over seas. Please help!

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  • Weldon Dube'
    Weldon Dube' May 11, 2010

    Whaat operating system do you have on your computer? If I knew I can better help you troubleshoot the proble. Thsnkd, Bud

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Audio Setting is not setup right. See following info for help.

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 12, 2009

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3. Speak into the built in microphone that is in the camera or use an external headphone set.
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This could be caused by many things including that the microphone itself has either stopped working or if you just purchased the unit it may be defective. but it can also be caused by a improper installation in windows itself.
to reinstall the camera please follow the steps outlined below.

First step i would unplug the camera and uninstall the current drivers.
2nd i would follow this link to Hp's website where you can download the latest HP pro webcam driver/software. 3rd after downloading the software do not plug the camera in and restart your computer. 4th. After your computer has restarted and all the normal startup processes are running. Open the newly downloaded drivers for the HP pro camera. install the camera. After the installation is done then you can proceed to plugin the camera. Unless you were prompted to at a specific time during the installation.
After that you should be done and it should be installed and working.
If the microphone on the webcam is still not working it is most likely that the microphone itself has stopped working. If you just bought the unit you should return it for an exchange. If the product is still under warranty you should contact Hp and get it fixed under warranty.
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Hello,

you can follow the instructions below as it will help to solve your problem.

  1. Install the webcam by plugging the USB cable in to the port, and turning on computer. The computer's operating system will find the camera, and ask you to install the driver. The camera should have come with an installation disc. Place the disc in the drive when it prompts you to install the driver click on "Yes." At this time it also will install the camera software.
  2. Adjust the camera by going into the camera software. This will allow you to change things like the speaker, microphone and camera resolution settings. Focus by using the ring around the lens. The camera software should also allow you to take still photos from it as well as motion pictures. You can also usually do audio captures. These things will be labeled on the menu usually by obvious icons like a camera for still pictures.
  3. Speak into the built in microphone that is in the camera or use an external headphone set.
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Good luck,

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The microphone may not work because of a hardware or configuration problem. To determine if it's a hardware problem, test the microphone in Sound Recorder.

  1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
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