Hi, we have a front Kenmore loader about a year old. So far excellent service without any problems. A few days ago I found a pool of water around it, but the wash was clean and the program was finished. I thought it might have been overloaded. The next 3 or 4 washes were no problem until this morning when I turned the mashine on with a small load of linens and the recomended dose of HE powdered detergent that I use all the time. The water was dispensing properly but pouring right out of the soap compartments without reaching the tub at all. It tryed different programs with same effect. It seems that the flexible rubber hose that fills up the tub is not draining properly. Is there a valve of fitting at the end of it that might not be openning and needs to be replaced or it's just cloged somehow? Is that a repair that I can do myself or should I call Sears to come and fix it? Thank you for your time. Marta
There shouldn't be a valve (only refrain from saying "isn't" because I'm not from your part of the world - but the laws of physics usually apply over there too, so there's still no need for a valve). Before you dismantle the machine too far, pull the drawer straight out the front of the machine (they are all meant to come out - if it doesn't seem to want to, try lifting the front endge a little as you pull) and check that the casing the drawer sits in (and particularly the hole in the bottom of it that mates with the hose down to the drum) hasn't become clogged with soggy powder. Remove any blockage, then wash what's left through with very hot water. I reckon there's a 75% chance or better that's all you'll need to do. If you draw a blank there (or you can't clear the drawer casing without dismantling), then taking that bit of the machine apart should be something you can do yourself. If you have to go that far, here are a few tips: Make absolutely, doubly, certainly sure that the water and power are both totally disconnected before you start. Allow yourself plenty of time - preferably in daylight. Don't force anything. Keep a pen and paper or a digital camera to hand. Before undoing anything, look at how it goes on, and if you don't think it will be obvious how it is going to go back together again, take a picture or make a sketch. Look out especially for places where there are several different places a screw or spring-end could go into. Try to work on a surface that will make it easier to find screws etc when you drop them. Use an ice-cube tray, or something similar, to keep removed screws etc in - don't be afraid to use little scraps of paper to label which screws belong where. When finished, inspect carefully to check you haven't made any mistakes (leaving plugs and hoses disconnected is a favourite) before you restore power or water. Good luck. A.
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