Question about Brother IntelliFax-2820 Laser Fax

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Intellifax 2840 Can't send fax, always produces a busy report. The company is no help they blame the phone company. The phone lines have been checked and can receive and has dial tone.

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Posted on Jan 02, 2017

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Logjam
  • 159 Answers

SOURCE: We can't send or received faxes

Just a suggestion. This effect can happen if you have plugged the line cord into the tel jack instead of line jack.

Posted on Feb 12, 2008

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  • 159 Answers

SOURCE: Brother Intellifax 4100 unable to send fax but can receive

Is the fax sensing the paper you put in to send out? Check the little black levers that poke into the document area. They should move freely when you touch them gently with a finger, and return quickly when you take your finger off. If it can't sense the paper it won't try to send a fax. If, when the paper is inserted, the display changes from whatever it said to anything else, the paper is being sensed.
Let's try dialing manually. Just left of the 1 key is a button labeled "Hook." Pressing that will take the telephone line "off-hook," like picking up the receiver of a phone. You should hear a dial tone -- if not, try adjusting the speaker volume with the buttons just right of the numbers. Once you get a dial tone, dial a number, whether it's another fax, or your own cell phone. As far as the phone company is concerned, your fax is just a phone, calling another phone. If you can make a call, and the phone at the other end rings, we're closing in on the problem. If you can dial another fax machine manually, you can still turn this into a fax call, assuming there's paper ready to fax. After the distant fax answers, touch the Start button, and your fax should take over. If you can't dial manually, try unplugging your fax from the phone line, and replacing it with a regular phone. Can you make calls with it? If not, the fax is no longer a suspect - you have a phone line problem.
Are you at a business where you need to dial 9 to get an outside line? It's easy to forget that detail when you're using a fax, but it has to dial out just like any other phone on the system.
If you can't get a dial tone at all with the fax, but it works with the phone alone, the main board in the fax is probably bad. If you can dial manually, using the Hook switch, but the same number doesn't work when you dial xxx-xxxx-Start, that sounds like a main board problem, too.

Posted on Jun 11, 2009

  • 903 Answers

SOURCE: Intellifax 4750e phone and fax line stays open, no dial tone

Is the fax machine on? (Are the lights or screen lit up?) Make sure that the line going from the fax machine to the wall jack is plugged into the LINE port on the fax machine, and not the TEL port.

Try plugging a regular phone into the wall jack where the fax machine is currently plugged in... do you get a dialtone? If so, the problem is either with the fax machine or the way it is configured.

Posted on May 27, 2010

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Just a suggestion. This effect can happen if you have plugged the line cord into the tel jack instead of line jack.

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