Question about Rival 38601 Smart Pot 6-Quart

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One of two handles broken

One of the two lifting hanles has partially broken and can not be used to lift the crock pot. Are handles replaceable and are replacements available?

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  • Anonymous Jan 03, 2009

    My crock-pot is #5445BC, and one of the handles has broken away in pieces. Also, the heat knob (low to high setting) split in half leaving only the white plastic piece sticking out. What could be done. The unit has been used perhaps 10 times in total and maybe the heat caused this deterioration.

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I had this happen once. I contacted Rival about mine and they exchanged the whole unit. They even sent a box to ship it in prepaid! The whole process took about 3 weeks.

Posted on Jan 03, 2009

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