I plug in my drive into the USB port and nothing happens. But I do hear my drive making a clicking noise no stop. I took my drive to my other computer which is a PC and it says its ready to install. If anyone can help me figure out why my mac is not recognize the drive. Please I could really use your help
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Sometimes, portable drives need more power than a USB port provides. If this is a laptop, be sure it is plugged in to power and not running off battery. Also, if you have TWO usb plugs on the end of the wire, plug them BOTH in. This provides the extra power needed.
This means that the WD could is trying to connect to the computer but looses the connection. Try plugging the usb cord in another usb slot on your computer. Or try using another cable. Make sure the WD is not giving out any red led light on the device.
Are you using an external power supply for the disk? If not, you might be overloading the USB port. It should not happen, but USB ports are limited in the amount of power they can output. Especially laptops might face such problems.
Do other USB devices still work on those USB ports? If so then the port is at least not broken. Sometimes you can uninstall and reinstall the USB hubs and controller devices in the Device Manager to fix USB problems.
Unfortunately, you have probably lost all the files on the drive. It may be possible to take it to a PC Repair shop and have them run specialist software on it, although the clicking sound indicates a hardware failure, rather than software. You have my deepest apologies, but this does happen... although rarely.
Some computers (especially Mac laptops) don't send enough power through the USB port to power a passport, so you need to get an extra power cord, one that combines 2 USB ports into one to get a little extra juice. Wish I could give you a website where you can buy that extra cord but I am currently looking for one myself at this moment in time.
The problem is that your powerbook G4 does not provide enough power to your 160gb passport HD. This does not happens to the new Macs with intel inside.
There are several ways to fix it:
1) Go to West Digital Website and buy a "Power Buster Cable USB" (that connect your 2 USB ports to your passport HD in order to provide more power). I think that it costs 10$. This is the link: http://www.wdc.com/en/products/accessories.asp?ProdID=170
2) The other solution is easier. If you have an external USB hard drive with two USB ports, or a DVD/CD burner with two usb ports, you can pug your passport in one of the ports while the other HD or DVD/CD burner is connected to you PowerBook. You will be able to see and use your q60gb Passport HD.
I had a similar problem with my WD passport 320GB. When I connected it to my laptop it never showed up on My Computer even though the blue light on the hard drive came on.
Here is what I did:
Right click on "My Computer" and click on "Manage" and then "Disk Management",. you should see your WD hard drive listed. then click on "change driver letters and paths" and change it from the listed to another drive. I changed mine from G to F drive and it worked for me.