DVD drive problem (by 2 users)
posted by OverIT on May 13, 2007
I have two of these Toshiba laptops. One has an error with the DVD drive (Matshita DVD RAM UJ820S) and shows as an exclamation mark in device manager. I have tried reloading the drivers. SO..I swapped the drives from each laptop and guess what...the faulty drive works in the other machine and the good drive does the faulty thing in the original laptop. So I guess the DVD drive is ok but I cant get either to work in the original laptop. Any ideas would be greatly appreciated. thanks
Comment by OverIT, posted on May 16, 2007
Great news, I found a fix...turns out the problem was in the Registry, somehow an upgrade or installation program must have caused an alteration.
Fix problem by going into Regedit and do the following: Select first:
H_Key_Local_Machine\system\CurrentControlSet\
Control\Class
then go to:
Key Name {4D36E965-E325-11CE-BFC1-08002BE10318} Then delete all value data from the Upper and Lower Filters of this key.
Do not delete Key or MultiString values.
Then exit and reboot machine.
This problem can occur in any XP machine.
Fix problem by going into Regedit and do the following: Select first:
H_Key_Local_Machine\system\CurrentControlSet\
Control\Class
then go to:
Key Name {4D36E965-E325-11CE-BFC1-08002BE10318} Then delete all value data from the Upper and Lower Filters of this key.
Do not delete Key or MultiString values.
Then exit and reboot machine.
This problem can occur in any XP machine.
1 Other User Has The Same Problem
Comment by pks4000, posted on Apr 15, 2008
DVD drive does not read discs and cant open them. So I cant install software.
J
J
WizSolution #2
posted on Jan 06, 2008
ApprenticeSee also here:
http://support.microsoft.com/?scid=kb%3Bde%3B320553&x=9&y=14
http://aumha.org/win5/a/xpcd.php#problems
Both are basically dealing with the same solution as from OverIT, only a bit more detailed.
http://support.microsoft.com/?scid=kb%3Bde%3B320553&x=9&y=14
http://aumha.org/win5/a/xpcd.php#problems
Both are basically dealing with the same solution as from OverIT, only a bit more detailed.
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