Question about Magicard Rio Card Printer

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MANUAL SERVICE MAGICARD RIO 2E std - Magicard Rio Card Printer

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Posted on Jan 02, 2017

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SOURCE: Magicard rio 2e, the printer needs to print the

The Rio 2E is a single side printer to print on both sides of the card you need a Tango 2E Printer.

Posted on Feb 17, 2010

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SOURCE: Card Jam 02:16 Error in Magicard Rio 2E Printer

Check the front rollers all turn when the cleaning button is pressed with the top open.
Check the front pinch rollers on the thin metal shafts are pulled down onto the cards by their springs. Check that the ends of the pinch roller shafts are retained in the plastic cam followers. The card is not being gripped to drive it back to print the Magenta panel.

Posted on Feb 17, 2010

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Yellow shadow


Hello Joseph,
Is it possible to print and scan your printer's built-in internal test card.
Then include a link to a good high resolution scan of the test card?
On the Rio, Rio 2, and Rio 2e, push the small button on the rear of the printer (with the lid closed, and dye film fitted). For the Rio Pro, on the front panel choose Menu -> Test Card - Yes (to confirm).
This will help identify the cause.
Exactly which model do you have? There were several Rio models. (the one in the picture is the original Rio). Later models were Rio 2, Rio 2e, and currently the Rio Pro.

Kind Regards,

MC

Apr 15, 2014 | Magicard Rio Card Printer

1 Answer

Printing lines on cards


Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
They are normally White, and usually very thin (just a few pixels wide). You would also see the line on the used dye film too by unwinding some film from the take-up spool (at the front of the printer).

Sometimes in the case of older out-of warranty printers, it is easier / cheaper just to avoid that are of the card using the card design. The image can also be rotated 180 degrees in the driver's Printing Preferences. However, if the card design has a solid colour background, or the White line is in the centre of the card, printhead replacement may be the only option.

Depending on which Rio model you have (Rio, Rio 2, Rio2e, or Rio Pro), different printhead assemblies are available as a field replaceable unit. Part numbers are below;

Magicard Rio - FG/M9005-794
Magicard Rio 2 / Rio 2e - FG/M9006-630E
Magicard Rio Pro - FG/3652-0160

All are available from your local Magicard dealer / reseller.

Prevention is better than cure;

  • Replace the sticky cleaning roller in the cleaning cassette as regular as possible.
  • Only use good quality blank PVC card stock (no sharp edges, or burrs)
  • Clean the printer regularly using the appropriate cleaning kit;

    Rio, Rio 2, Rio 2e (Cleaning kit part number: M9005-761)
    Rio Pro - (Cleaning kit part number 3633-0053) *
    Rio Pro - (Sticky roller kit (5 rollers +metal shaft) - 3633-0054)*
    * A sticky cleaning roller is supplied with every new dye film

Kind Regards,

MC.

Dec 03, 2013 | Magicard Rio Card Printer

1 Answer

The quality of pictures with my Magicard Rio 2e printer are extremely poor and none of the adjustments seem to help. The picture is too bright and I can't get the image quality to change. This printer is...


Hello Amy,
Is it possible for you to attach either a digital scan, or a photo of the printer's internal test card (press and release the small test button on the back of the printer)? This may give some clues as to the cause.
Regards,
MC.

Sep 23, 2013 | Magicard Rio 2e - Ethernet - Single-Side...

1 Answer

Cannot print to shared Rio 2e. Works fine on installed PC. Share permissions and security permissions are set ok.


Hello Daniel,
Which driver version are you using?
The all-new V2 UltraDriver has recently been released (current version V2.0.4). You can download this here;
http://www.magicardonline.net
Just enter your printer's serial number in the QuickSearch box.
I hope this helps.
Regards,
MC.

Aug 08, 2013 | Magicard Rio Card Printer

1 Answer

I have a Magicard Rio I keep getting the error message card jam error 02:12 yet there is no card jam if i put a card in the back it ejects it correctly help


Hello Colin,
I'm not sure how old your printer is, but I suspect this is caused by a loose connection on the front card sensor (especially if the error occurs when initialising). If there is a loose connection, the card sensor always shows as blocked (hence the error 02:12). I guess this is a Rio 2e and not a Rio 2 model.

Send us an email to;

support@magicard.com

Make sure you quote the printer's serial number in the email.
I can send you some detailed instructions for confirming this is the problem, and also suggestions for repairing the printer.

Regards,

MC.

Nov 16, 2012 | Magicard Rio ID 2 Card Printer

1 Answer

The printer ribbon keeps breaking and when it does


The printer needs to be cleaned and the cleaning roller (the cylinder thingy that comes wrapped) may need to replaced. You will know if it needs to be replaced if it looks dirty.

Jul 29, 2010 | Magicard Rio 2e - Ethernet - Single-Side...

1 Answer

Really poor quality of the printed picture.


Have you cleaned the printer using a Magicard cleaning kit? Your printer neds to be cleaned using a cleaning kit every time you cahnge dye film to maintain a top quality print.
Cleaning kit contains 10 cards, 1 pen and 5 rollers - P/N M9005-761. You can buy it from your Magicard approved dealer or contact Magicard directly who will direct you to a dealer - info@magicard.com
www.magicard.com

Feb 15, 2010 | Magicard Rio Card Printer

1 Answer

Is there a simple reason why the dyefilm keeps


Your machine probably needs to be cleaned. Run a cleanning card through it twice; once on each side.

Oct 12, 2009 | Magicard Rio 2e - Ethernet - Single-Side...

1 Answer

Card Jam 02:16 Error in Magicard Rio 2E Printer


Check the front rollers all turn when the cleaning button is pressed with the top open.
Check the front pinch rollers on the thin metal shafts are pulled down onto the cards by their springs. Check that the ends of the pinch roller shafts are retained in the plastic cam followers. The card is not being gripped to drive it back to print the Magenta panel.

Sep 23, 2009 | Magicard Avalon Duo Thermal Card Printer

1 Answer

Magicard rio 2e, the printer needs to print the access codes on the otherside


The Rio 2E is a single side printer to print on both sides of the card you need a Tango 2E Printer.

Aug 05, 2009 | Magicard Rio ID 2 Card Printer

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