Question about Office Equipment & Supplies
Used to work fine. Now the scanner is not recognized. I've reloaded all the software - successfully after several attempts. When I plug in the scanner it should recognize it but it does not. I have gotten an error message about a dll that is missing:
it does not seem to be there and I cannot find it on the product cd.
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Posted on Jan 02, 2017
OK ya must be trying to install into Vista? anyway whats happening is ya NOT using Admin mode... and that DLL isn't being allowed to be put in the system32 dir... so disable UAC open admin prompt and find it, & copy .. so after ya install find the DLL on the install media .. then copy and paste it to ya windows\system32\ dir.. register it if reqiured should be all good.
Better still install properly with admin rights and such. GL
Posted on Jul 29, 2008
We suffered this initially on a new laptop with Windows 7. I can't tell if the driver on the Vupoint website has been updated, or is the old XP/Vista driver, but we installed this (1/2011). In Picasa or the Photoimpressions software which comes with the scanner, we were then only able to acquire solid black images. However, when we tried all of the USB ports on the computer, we found that one of them (a USB2 rather than USB1 port) was able to function like normal. We suspect there is a funny issue with the amount of power going to the scanner from different USB ports, and maybe this interacts with the driver in some way.
Posted on Feb 06, 2011
SOURCE: Need to get a VuPoint
VuPoint solutions have taken down the product from their products listings on their site, so that means they've ceased support of the device. Since there is no Vista or 7 driver, just an XP one that means that you won't be able to get it running on a windows 7 now or ever. The only other option you have left is to find an independently-developed driver from some programming geek but I had no luck with that. Mac drivers have never even been listed for that device, so same there. What I suggest is installing XP(either physically or virtually) to use with the device or upgrading to a newer device with Vista/7 support. I hope I helped!
Posted on Jun 23, 2011
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