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Kenmore Elite HE5t Washer Error Code F11

Hi Catriver!

I really appreciate your post on the Kenmore F11 code... I have had a tech here and ordered a new door latch (although mine works just fine). Can you tell me how to place a HE5t into "self test" mode??? Any other tips???

We have been with out our washer for 2 weeks and the tech will not return for another week to tell me that his first "hunch" didnt work and surly order more parts that will take another 2 weeks to receive and another week after that to schedule another appointment with Sears' tech... PLEASE help??

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F11 is a serial communication error. Communication between the main board and the motor control board is not being sent correctly. This could be a bad main board, motor control board or motor itself. The testing can get pretty involved. Try putting the machine in a self test mode and see if the error clears. Press Cancell, then by pressing the drain spin button once on the left side then move to the spin speed button the the right. Press this button until no-spin lights. Press the prewash button 4 times. C00 should appear in the display. Let it run it's tests, there will be 8 of them and end up on C08. If this doesn't work, it's best you wait for the service tech.

Posted on Jun 30, 2009


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Communications error.

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  • Jan 30, 2016 | Dryers

    2 Answers

    We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...

    The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

    If the washer starts to fill but the drum NEVER moves, your MCU is bad

    If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

    If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"


    Aug 19, 2011 | Kenmore Front Load Washer

    1 Answer

    When starting washer i get a code F11

    Hi from retired Englishman in SW France,
    In general for Kenmore (Whirlpool) washers 'F11' means 'communication error (control unit)' which sounds bad BUT can often be cured relatively easily. It can be caused by poor connections between the control unit, cables/plugs/sockets and other parts in the washer. The cure is to unplug and re-plug the cables/plugs/sockets such that the connections are cleaned by the act of doing it.
    The down side is that it will probably require an engineer's visit, sorry ;-0(
    Good luck,
    John C

    Apr 06, 2011 | Kenmore Elite HE5t Washer

    1 Answer

    I get a F 20 code or something and the machine stops what does this mean and how do I get the washer to continue to wash after?

    Try reading up on this thread at the Sears Tech Forum

    Mar 05, 2011 | Kenmore Washing Machines

    1 Answer

    I have Kenmore HE5T Error code F71 Pls advise handling. Thanks.


    F71 points at a connection error between button pad and control board.

    Please read the indications in this article: F70 and F71 are two logic board error codes...


    Nov 07, 2010 | Kenmore Elite HE5t Washer

    1 Answer

    We have a Kenmore HE5t that has an F30 error code. When you start the washer it just keeps clicking and won't fill. Any advice?

    The F30 error code will flash when the dispenser motor cannot be driven to its proper position.

    * It could have a mechanical failure in the linkage between the dispenser motor and the top of the dispenser.
    * Loose wire connection between the machine control board and the dispenser motor
    * Failed dispenser motor

    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

    Sep 11, 2010 | Kenmore Elite HE5t Washer

    1 Answer

    My Kenmore Elite he5t steam washer gets F35 error code

    F35 is a water level error.
    The water level switch (pressure switch) has malfunctioned.

    If you remove the top panel, three screws in the back, you will have access to the pressure switch.

    With the tub empty, remove the vinyl hose from the switch and blow backwards through the hose to clear any restrictions.

    If the fault codes return after doing this, you will likely need to replace the pressure switch.

    Also - please be sure to use He soap.

    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.@#$%

    Feb 21, 2010 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    Kenmore he5t

    this looks like a classic whirlpool control board issue. fault is a communication error between board and panel. check connections.
    whirlpool always recommends replacing both at same time. very common problem.

    Jun 01, 2008 | Kenmore Elite 45986 Front Load Washer

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