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the only way this could happen is if you entered the wrong email address. Try to recover gamertag in the profiles section and enter the correct email and password to see if it can retrieve your actual gamertag and profile.
the solution to these issue is to recover your gamertag or your gamer profile,please follow these steps:
1.make sure no profile is currently sign in (profile means gamertag or gamer profile) 2.press the guide button,this is the silver button which can be locate at the middle of the controller 3.select the option recover gamer tag 4.please enter your gamer tag 5.please enter your email and password once it starts downloading,kindly wait until it is done,it will automatically sign you in your passcode will be reset.
it only means that your gamer profile is corrupted here's how to recover and delete your gamer profile
to delete the gamer profile
1.press the guide button or the silver button in the middle of the controller 2.go to settings blade 3.select system settings 4.select memory 5.select hard drive 6.select game profile choose your profile and choose delete profile only
to recover the gamertag
1.make sure you are connected to the internet 2.logout/sign out other profiles in the console 3.press the guide button or the silver button in the middle of the controller 4.chose recover gamertag 5.enter the gamertag 6.enter the email and password ( email or windows live ID this is the email you use for the sign up of the gamertag)
Sign out from all of your profiles. The fastest way to do this is to press the Xbox Guide button, press X, and select Yes, sign out.
Select Recover Gamertag.
Follow the directions on the screen.
You can enter information using a USB keyboard plugged into a controller port, the Xbox 360 Chatpad (sold as part of the Xbox 360 Messenger Kit), or your Xbox 360 controller and the on-screen virtual keyboard.
When you're finished, your profile will be downloaded from Xbox LIVE to your console and you'll see your avatar in the Sign In area. You're good to go! Note
If you're a minor, you'll be asked to supply Windows Live ID credentials for your parent, who will need to be present to complete the procedure. Your parent will need his or her own Windows Live ID and a valid e-mail address.
If you're recovering a Zune Tag as your gamertag, check your billing information after recovery is complete. You may need to update your billing info before you can set up an Xbox LIVE Gold membership or download content from Xbox LIVE Marketplace.