Question about HP DESIGNJET 500 InkJet Plotter Printer

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Ink is smearing and running on glossy photo paper

When i try and print on glossy paper, the ink looks blotted on the paper and as the paper moves, the excess ink start to run down the paper. When I run troubleshoot, the first color boxes have same issue but when it does the next set of boxes in the lighter shade, they are perfect, no blotting or running and lines are perfect. I just want to know how to fix it so I can print on glossy paper again

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 15 Answers

SOURCE: dripping color ink

you need to replace the color print head.it right under your color cartidg.

Posted on Apr 01, 2008

SOURCE: Ink Color Issues

This would be a setting issue. If it is printing correctly on one type of paper but not another then the printer is not configured correctly. I would uninstall then reinstall the printer driver.

Good luck

FinerWorks.com
Print on Canvas

Posted on Sep 24, 2008

tommya300
  • 724 Answers

SOURCE: hp3310 all in one having problems printing correct

need a new cartridge

Posted on Aug 01, 2009

ramon_jleme
  • 94 Answers

SOURCE: Problems with printing photos. Hp Psc 1410

check the configurations again, if the problem were still there, try with other cartridges.

Posted on Aug 13, 2009

  • 26 Answers

SOURCE: ink from my deskjet 5650 smears off my glossy postcards.

Hello there jbaerpynes.

You must use HP branded glossy paper in this particular printer as recommended by the manufacturer. Because HP ink is much finer than most other inkjet printers, the ink sometimes does not set in properly on generic papers, especially glossy ones, and can smear right off.

Try new paper and get back to me. If you have any other questions, please don't hesitate to comment on my post. If I helped you, please give me a positive rating.

Thanks.

-Phil Traversa

Posted on Aug 19, 2009

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Very likely ink is not flowing well at the cartridge nuzzles. Ink must flow well to have a solid print. 

Try this:-
Bring out the ink cartridges. Get a well folded tissue paper, and press the ink cartridge nuzzle to it firmly. You should have a good blot of ink (solid line) on the tissue.

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Hello there jbaerpynes.

You must use HP branded glossy paper in this particular printer as recommended by the manufacturer. Because HP ink is much finer than most other inkjet printers, the ink sometimes does not set in properly on generic papers, especially glossy ones, and can smear right off.

Try new paper and get back to me. If you have any other questions, please don't hesitate to comment on my post. If I helped you, please give me a positive rating.

Thanks.

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Hi, this printer is "clever" in that you don't adjust the thickness setting it does it itself.

It does this based on the paper type you set in the printer properties, see the table below for the different types of paper it will accept & the setting you need to use.

For this paper Select this paper type setting Plain paper, sheets Epson Premium Ink Jet Plain Paper Epson Bright White Ink Jet Paper plain papers Epson Ultra Glossy Photo Paper Epson Ultra Glossy Epson Premium Glossy Photo Paper Epson Premium Glossy Epson Premium Semigloss Photo Paper Epson Premium Semigloss Epson Glossy Photo Paper Epson Glossy Epson Matte Paper - Heavyweight Epson Double-Sided Matte Paper Epson Matte Epson Photo Quality Ink Jet Cards Epson Photo Quality Ink Jet Epson Photo Stickers Epson Photo Stickers Envelopes Envelope
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1 Answer

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First off thanks for using fixya.com

Secondly, it is very difficult to tell exactly which is the problem. I would however put most of my concern in the refill ink. Since it is from a third party and not recommended by the manufacturer this ink may be designed for regular paper only. Ink that is used for photos has a quicker dry time to keep it from running. Since your ink is running it may be that the ink is not designed for photos paper.

You may also be able to drop down your print quality, this will use less ink and may dry faster. This can be access by going into your print settings before printing a photo. With what I have seen in the past, switching over to a manufacturer recommended ink cartridge will probably fix your problem.

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Either you have to alter how much ink is being used by changing the media type in the printer driver, or you have to buy the correct Canon paper

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