Question about Acer Aspire 3610 Notebook

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Can not log in

Hi, I am having a problem with my laptop as in it will not register any commands from the mouse or keypad, When I turn it on it go's to the Vista log in page but i can not login. I have noticed that on the bottom left hand corner there is a little symbol that is like a 3/4 circle, with an arrow coming in form the top and then another existing to the right of the circle, Is anyone able to help me Thanks in advance

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Perform a system recovery:
Does not come with recovery cd's - there is a program that allows you to burn the disks or
3 ways:

1. If in Windows - Start - Programs - Acer empowering technology - Acer E-recovery management -
click on Restore at bottom then "Restore to factory default settings"
2. Or click on Burn disks instead of restore
3. if unable to ge into Windows then Alt/F10 during boot right after Acer splash screen on startup
End User Technical Support and Service (USA only)
For end user technical support, spare parts and service: 1.800.816.2237

Posted on Feb 02, 2008

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The Manual if you have one or Acers Tech Help site is where you will get help

Posted on May 17, 2007


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Posted on Jan 02, 2017

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1 Answer

With out mouse

Please give us more details if you really want help.

See if the mouse works in Safe Mode. You mouse or keyboard may have been hijacked.

Turn off the computer, then hit the power button to turn itback on and immediately start hitting the F8 key repeatedly until you see SAFEMODE. Take the Safe Mode option and let it boot up. Safe Mode will lookdifferent to you, the screen will be darker and the icons bigger, this isnormal.Check your mouse properties in the Control Panel. Click Start/Control Panel then look for mouse. You can set the mouse back to default settings.

Check to make sure you have not locked the mouse on the keypad. On some systems there will be a button at the top in the middle of the keypad, just press it to toggle the mouse on or off. Other systems will allow you to toggle the mouse on or off by keystrokes such as pressing and holding the ALT, FN or CTRL key then hit the key that controls the mouse keypad. The correct key will sometimes have a finger pointing into a square which represents the keypad.

Apr 06, 2012 | Acer Computers & Internet

1 Answer

Page freezes; cursor registers as a 2-headed arrow (horizontal or vertical); EXTREME delays executing EVERY commands; keystrokes not recognized, only 3-4 keystrokes register, making typed messages uni

you might have to uninstall the mouse then restart your computer then reinstall the mouse and its drivers
click start right click on my computer select properties device manager control scroll to mice and pointing devices you might see a yellow question mark? right update driver
make sure the lead from the mouse has a secure seating and the lead is not bad/faulty
((if applicable))
make sure the battery is good (has full charge)also you might test the usb device for the mouse is inserted correctly into the usb port (if applicable)
click start control panel mouse you should see 4 tabs buttons,pointers,pointer options and hardware make sure you have the correct mouse selected also under hardware you have options to troubleshoot also you can select properties under driver you will have options to update driver,rollback driver or uninstall in xp
hope this helps

Nov 30, 2011 | Computers & Internet

1 Answer

My cursor is locked and it will not move to log in password

Are you using a mouse or the laptop keypad? did you restart laptop?

May 22, 2011 | Acer Computers & Internet

1 Answer

I turned my mac laptop on and the mouse or the keyboard does not work.

does an external mouse or keypad work? if so, try navigating to your system preference using an external mouse and check settings. Also check error logs.

Jun 09, 2010 | Apple MacBook Mac Notebook

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User password frozen windows 7 when i boot the PC it requires the password but then opens to a non-registered user who can't save any documents and who has no access to my own files

Try this, 1. Open a elevated command prompt. Click on All Programs and Accessories, then right click on Command Prompt and click on Run as administrator.
2. To Enable the Hidden Built-In Administrator Account -
A) In the elevated command prompt, type net user administrator /active:yes and press Enter.
3. To Disable the Hidden Built-In Administrator Account - A) In the elevated command prompt, type net user administrator /active:no and press Enter.

4. Close the elevated command prompt.
5. Log off, and you will now see the built-in Administrator account log on icon added (enabled) or removed (disabled) from the log on screen

Feb 07, 2010 | Acer Aspire 5500 5570-2609 Laptop

1 Answer

Hi the keypad will work when i log in with my password but nothing else. it beeps when i hit the keys

Try external keyboard - if still "beeps" then keyboard drivers may be corrupted.
Fun to replace with just a mouse. done it.

Oct 15, 2009 | Dell Inspiron E1705 Notebook

1 Answer

Laptop cursor not registering when pressed When the laptop is turned on,the cursor does not appear and nothing registers when I try to move the cursor around the screen to select something.

Ok on keyboard, press WINDOWS logo see start page comes up. using keypads arrow keys, access the control panel, find mouse, if you are using vista, set classic view. you may get around by tab key and up>down>rigth>left arrow keys.
Install driver again or use update \. come back start and shot down the computer by shotdown arrow, do not use brown button will not shotdown, it is stanby (On vista). Then turn on again see what you see>
If can not, Just use same system and reach out the system tools from accessories>system tools>Make defragmentation.
No result > make system restore. No result see tech.

Aug 15, 2009 | Dell INSPIRON 15 Notebook

1 Answer

I have keyboard and mouse does not work and usb port too

Does the keyboard respond upon system boot. It should.

Press F8 repeatedly until you come to a black screen with text and select command line with safe mode or command line depending on the type of operating system you have.

If it is Windows XP, type in the command prompt: c:\windows\system32\restore\rstrui.exe and restore windows to a time when it was working properly.

If it is Windows Vista, type c:\windows\system32\rstrui.exe.

Jul 25, 2009 | Computers & Internet

1 Answer


The battery may need to be replaced, as well as the mouse and keyboard. If you like, I could take a look at the laptop for you.

Jun 23, 2008 | Acer Computers & Internet

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