Question about Office Equipment & Supplies
I bought a new HP98 black cartridge and installed it, according to the instructions, but the printer is not printing. It's a Dell computer, only a few months old and an HP printer about two years old.
Assuming that your printer is hooked up properly and ready to print, then the problem could lie with the ink cartridge. You could try holding the printhead of the cartridge over the steam of your jug (using tongs), dab on some tissues and see if you can see ink on the tissue.This could clear the printhead and get you printing again
Posted on Jan 03, 2009
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Posted on Jan 02, 2017
Tips for a great answer:
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Open the Dell 926's front cover with the power on and wait for the cartridge carriage to come to a stop. Remove the ink cartridges by pressing on the tabs at the top of each cartridge. Check the cartridges to make sure you have removed all of the blue protective plastic film. Look for the "Dell" logo stamped into the cartridges' lids to ensure they are genuine cartridges.
Clean the shiny metal portions of the ink cartridges with a damp microfiber cloth. Allow each cartridge to dry completely.
Clean out any paper, staples or other debris that you may be able to see, then reinsert the cartridges into their appropriate slots. Put the black ink cartridge into the left slot and the color cartridge into the right slot. Make sure both click back into place.
Close the Dell 926's front cover and turn off the printer. Unplug the power cord and USB cable from the printer for five seconds, then reconnect them.
If your Dell 926 fails to recognize the print cartridges after following the above instructions,
take it to a repair shop for servicing.
Good Luck and Happy Printing
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