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Can't make the Innovage Photokeychain software work

Got the Innovage Digital PhotoKeychain as a gift and don't know where it was bought,  Why can't I get the software to work? Please help.  Russ

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  • jojojohnson1 Jan 03, 2009


    • I'm having the same problem. My Mac does not recognize the device.

  • Russ Innanen Jan 03, 2009

    Still doesn't work - I can't even send it back - what do I do now.


    Russ

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  • 14 Answers

1. Download the drivers from here: www.mscustomercare.com
2. Make sure the device is fully charged and not in charge mode.
3. Unzip and install the drivers with the device connected to your pc.
Hope this helps.

Posted on Jan 03, 2009

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Posted on Jan 02, 2017

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2 Answers

Concerning the little disc i received


Hi there.
What you will have is a mini CD, these small CD's go into the center of the CD/DVD tray, usually there is nicely shaped groove that the mini CD sits in.

Good luck and thanks for using FixYa!!

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Won't charge


This is not a WinFax question , I'd suggest posting in the proper area to get a proper answer.

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Innovage photo keychain


the software requirements only runs with win98.

Feb 10, 2008 | Symantec WinFax Pro for PC

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The small disk fits into the exact center of your cd drive (not hard drive which is internal). There is a recess for it. If there is not one you have an old CD drive. Given you have Vista and a Dell I am assuming it is a relatively new machine...you could also have a combo cd/dvd drive or a just a dvd drive which accepts both dvd's and cd's (and should also accept the small cd's).

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The battery is already busted in that case. Replace the battery.

Jan 08, 2008 | Symantec WinFax Pro for PC

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Innovage Digital Photo Keychain


solution # 1 worked!

Thanks
brimmingcupfarm@msn.com

Dec 27, 2007 | Symantec WinFax Pro for PC

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