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I put a new black cartridge in, according to directions, I thought, but it is not printing.

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  • 13,433 Answers

Well things to check

-make sure the tape is removed from the cartridge
-clean the cartridge contacts on the cartridge and on the cartridge carrier
-reinsert the cartridges


Whats the model of your Hp printer? Also what is the cartridge you have installed.


Thanks, please report back as this is just a start.

Posted on Jan 02, 2009

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I have a C4240 All-In-One HP printer. I just put in a new black cartridge. The alignment page prints, however, when I scan it according to the direction, it fails. This has not happened before. I would...


This may be a long shot, however,have you tried to replace the old cartridge and see what happens?

Given that one may be out of ink, the printer may not accept "a call to print" as my hp printer, but I am thinking that either you may have a defective cartridge or otherwise somehow did not install the cartridge through the correct install method - meaning that if you manually slid the cartridge holder over to insert the new one, it may need to me manually moved back (typically hp has a button to depress to "call" the cartridge holder over towards the center to insert a new one...)

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sponge.jpg

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Hi lilacky-

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Q: Is your new cartridge one of these listed below?
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00004340&lc=en&dlc=en&cc=us&lang=en&rule=12548&product=79477 Is your new cartridge a refilled cartridge? Some times those have special challenges. Has your cartridge been sitting a while in the box, maybe in a warm spot? Some times even new cartridges dry out a little. Was your old cartridge low or completely gone? Just as a test, if you put it back in your printer does the old cartridge work? Any printer error messages? Can you print a test page or an alignment page for your black cartridge? These might be too many questions but here are some HP support links with some How To information for getting more answers. Please let me know if any of these are helpful. see also: Slow or No Response from Printer
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