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Volume stuck on mute for wireless speakers

Hi :) I'm having a problem with my new Logitech Mini Boombox wireless speaker set. I have installed a Bluetooth adapter and it works. The speakers and my laptop have paired. However, the volume immediately goes to mute as soon as the speakers and my laptop pair.Windows (Vista) will play its start-up sounds through the laptop's built in speakers, and the wireless speakers beep as they pair. It seems as though everything works, it's just the volume icon in the notification area is suddenly accompanied by a little white cross in a red circle (this is slightly different to my normal mute sign, which is a red circle with a red diagonal line across it with a white background ). If i switch off the speakers, the laptops internal speakers take over and the sound works fine again. I can use the fn keys to control the volume when the computer uses its internal speakers, but when the bluetooth pairing happens, I cannot. If I press Fn and F2 when the speakers are paired, a message pops up onto the screen that says "muting". Hope you can help me! I've tried loads of things already, nothing seems to be working!!

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  • 18 Answers

After pairing it, have you tried to go to your sound settings in Control Panel and selecting the bluetooth device as your standard sound device?

Posted on Oct 25, 2012

  • 7 more comments 
  • james_hanlon
    james_hanlon Oct 25, 2012

    hi felipe. i have tried that, but i cannot select the "set default" button. it's greyed out (i think that's the expression). any other ideas?? thanks for your help

  • Felipe Varella Beser Oct 25, 2012

    Usually when it's greyed out, that means the device is not connected. Below that there's sort of a status like 'ready'. What it says?

  • james_hanlon
    james_hanlon Oct 25, 2012

    it says 'working'. i also have a pair of usb speakers which work. actually, there is one other thing: the other playback devices (there are two) listed in the sound settings section of my control panel both have a graphic to the right that indicates the sound level, you know what i mean, like a graphic equaliser display. i am able to test both the usb speakers and the laptop's built in speakers, but not the wireless speakers'. Also, the wireless speakers do not have a level display. i hope you can understand what i mean :)

  • Felipe Varella Beser Oct 25, 2012

    i did! on the speakers, after you pair it, the bluetooth light is solid blue?

  • james_hanlon
    james_hanlon Oct 25, 2012

    yes solid blue

  • james_hanlon
    james_hanlon Oct 25, 2012

    solid blue on the speakers, no light on the blue tooth adapter plugged into one of my usb ports on my laptop

  • Felipe Varella Beser Oct 25, 2012

    Try to right click the device on sound settings and check if it isn't disabled! Also, about your bluetooth adapter, i just did some research here and found out that maybe you need the A2DP (Advanced Audio Distribution Profile) drivers for it

  • james_hanlon
    james_hanlon Oct 25, 2012

    no its not diabled. felipe, im a bit upset that i might need more drivers. all i want to do is listen to music while i wash up the dishes without having to carry my computer through into the kitchen!! im going to bed now, maybe we can continue this conversation tomorrow. thanks for your help.

  • Felipe Varella Beser Oct 25, 2012

    ok, james. dont be upset about it! try to do a quick test with a smartphone when you have the time. pair it with the boombox and try to play some music. so we can be sure that the problem is actually being caused by the bluetooth adapter or some kind of config on windows. have a good night!

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SOURCE: FN keys don't work on Sony VAIO VGN-SZ18GP

The solution is as follows, which worked for me:

- Install Windows 7
- let it update all the drivers that it needs to
- Install additional Sony drivers that you need (XP drivers work just fine, but make sure to install them in Administrator mode, so, Run as Administrator), such as camera, fingerprint scanner, etc
- Install the Notebook Control Device Driver (without this the other software does nothing)
- Sony Utilities DLL
- Sony Shared Library

* restart computer *

- Sony Video Shared Library
- SUS (Setting Utility Series)

* restart computer *

- VES (VAIO Event Service)

After this one the Fn keys will start to work. The S1 and S2 keys don't work due to something to do with UAC (but I don't need them anyway)

- VAIO Control Centre (will allow you to change what the S1 and S2 keys do, even though you can't use them :) )

That's it and it worked for me.

Posted on Apr 27, 2009

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SOURCE: Some of my function key shortcuts have stopped working

go to asus website and click support. after that click download and find the ATK file...I tried both, but I believe the larger file is the one working

Posted on Dec 18, 2009

  • 27 Answers

SOURCE: Dell Inspiron 1100 Laptop with FN Volume issues.

Starbug1S1- This may have been something you have already checked but I will suggest anyways. You said you had control of your sound from other means - Sounds and Audio Devices properties was one- did you notice a check box that reads Place volume icon on the task bar. This may remedy part of your problem if you put a check in the box. Hopefully this helps. Thanks.

Posted on Feb 11, 2010

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How do you turn on the volume? Thank You.


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Hi, I have a logitech lapdesk with speakers. From last few days when I plug it in to USB of my laptop. My laptop use logitech speakers however control for the volume or mute still remains with laptop.2...


Hi nidkap,

My name is Oliver Riemann and I work in the product marketing group for Laptop Accessories. I was disappointed to learn about your recent experiences with the Speaker Lapdesk - this experience is not what we would wish for our customers.

The issue you describe in your mail could have various causes, and our engineers are willing to investigate in order to be able to deliver the best experience.

But we want to help you now. I would be happy to exchange your lapdesk with a totally new one. If this offers suits you, please feel free to contact me via email.

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Oliver_Riemann@logitech.com

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