Question about PfaFF Creative 7570

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No communication between pfaff 7570 and computer

I have a pfaff 7570 and have downloaded vip customizing software on my xp desktop and my vista laptop computer. Neither computer will communicate with the machine. When machine is attached to xp desktop a picture of a sewing machine and computer show up on the sewing machine screen, but that's as far as it will go. Any help will be greatly appreciated.

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  • 3 more comments 
  • azach
    azach Jan 15, 2009

    I have the same problem - on my old laptop with Windows 95 everything worked OK while on newer laptops with Win 2000 and Win XP I get the message "No communication with the machine."

  • Anonymous Jan 16, 2009

    I have the same problem with my desktop that is windows 95. I am very fustrated

  • frustrert Feb 12, 2009

    the macine cannot find a pfaff 7500 series driver, the serial device cannot be open, and I cannot find the driver on internett, and there is no driver on the cd.

  • Anonymous Mar 02, 2009

    I have no problem with PC Designer,or Creative Customizing communicating with the sewing machine, but File Assistant will not talk to the sewing machine. I am using Windows XP.

  • azach
    azach Mar 05, 2009

    Please, please, please, you Guest from Mar 02, or you c_me, what are your settings of the COM port on Windows XP that let you communicate with Pfaff 7570?

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It sounds like you have it configured properly if you have the little machine and computer appearing on the display screen. I had this problem too in the beginning, file assistant doesn't use the files for the 7570 its only for some of the newer machines, use Vip customize to send the design to the machine from the file drop down menu. Hope this helps.

Posted on Mar 05, 2009

  • 2 more comments 
  • c_me Apr 18, 2009

    azach,

    The default setting for the com port is 1, make sure you haven't got your printer plugged in because it will conflict with the machine.

  • c_me Apr 18, 2009

    Guest,

    File assistant is only for the newer machines. The 7570 uses only creative customize to send the file to the machine.

  • c_me Apr 18, 2009

    frustrert,



    have you installed the software from your vip suite? start the install then plug in the dongle! that is crucial to get it working correctly!



    Then go to the pfaff site http://www.pfaffsoftware.com/vipupdates/...



    and download your needed drivers. make sure you read the instructions please.

  • Sharon K
    Sharon K Oct 27, 2013

    This site is no longer available. I am working to get the 7570 running and no luck

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Hi franlove
I had the same problem when I upgraded to a laptop with Windows XP. I needed to buy a Keyspan, which connects via the USB on the computer to the machine via the pc connector that comes with the Pfaff 7570. However I had many problems after that, and found that the Keyspan transfer rate had to be slowed down to 2400. Of course 3D is the most recent Pfaff software that the Pfaff 7570 will work with. Anything older is OK.

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In this FAQ list (from PFAFF web) you find 100 times the same question and answer:
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You will need to obtain a USB Serial Adapter, which adds a serial port to your computer by plugging it into a USB port. Suitable adapters can be obtained from Belkin [http://www.belkin.com] and Keyspan [http://www.keyspan.com].
The following USB Serial Adapters are known to work with the Pfaff creative 7570:
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Please note that the Belkin F5U109 is listed as working with the Pfaff creative 2140/2144 (FAQ #H405), but it does not work the Pfaff creative 7570.

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