Question about Muratec F98 Plain Paper Laser Fax

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Incoming faxes not being recieved

The company I work for has a Muratec F-98 printer/fax/copier that is unable to finish the recieve process of the faxes. The light for the memory recieve is always on and the screen states everything is fine. Our company should be getting around 15+ faxes a day and we have not recieved anything in 2 weeks. I have discussed this with our IT unit, but they are not very helpful. We have contacted repair services for the machine and again, they are not very helpful. Is there a way to clear the built up memory in the system? How can I get our machine to work again? There is absolutely no option for a new machine. I have read through the service manual and can't find anything specific to our problem. I'm not sure what year the machine is, but I do think it was manufactured around 1999. Please help, this is causing exteme backup to our company. Thank you!

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6 Suggested Answers

  • 2 Answers

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Posted on Jan 02, 2017

  • 21 Answers

SOURCE: Can't get incoming faxes.

My HP did this same thing and the solution was replacement.

Posted on May 21, 2009

  • 1 Answer

SOURCE: Need a part number for the fuser or fuser drive

fuser p/n DA7A013A4X

Posted on Feb 02, 2010

  • 1218 Answers

SOURCE: muratec f320 states: fax ready

F-320 "Please call Service".....Press PROGRAM,*,6.....Press PROGRAM to select "Service Call"....error message will now be displayed.
Most common is #02 (Heater Error) which means you have a defective fuser.
Press PROGRAM to show any other error messages.

Posted on May 28, 2010

  • 1218 Answers

SOURCE: muratec f320 states: fax ready

Press ..Program, *, 6 ....Press Program to select "Service Call" then press ENTER...the error message will be displayed.
Most common prob was "Heater error" which means a defective fuser unit.

Posted on May 28, 2010

  • 1218 Answers

SOURCE: fax ready call service

By now this may be a mute point given the time differential ....however;.
if the machine is saying"please call service" do the following..
Press Prog,*,6 ..then press the right arrow key until "service call" appears in the lcd then press ENTER.
aAt this time the display will show the error...favorite was "heater error"
Press STOP to exit.
**If heater error is displayed,you will need a service man to replace the fusing unit in the machine.

Posted on Jun 07, 2010

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