Question about FixYa Service

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My login is not working for the fixya app so I can start doing real time support. Have you seen this before unless I don't have enough votes etc.

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  • Rob Houg
    Rob Houg Jan 05, 2009

    I had to go in have my password reset and now its working fine.



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  • Expert
  • 155 Answers

Hi Rob. I'm glad that you're able to use the Utility again. Please feel free to contact FixYa Support Team directly at:

Posted on Jan 14, 2009

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  • Master
  • 19,396 Answers

You have over 30 solutions, and wiz rank, so that you should be able to do premium chats, ask Lauren, here is here page, she will be back on Monday.

Posted on Jan 04, 2009


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

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Or download movies to watch without an internet connection. ... Disney content with your eligible purchases, including original programming, never-before-seen videos, and much more ... Wish you could link to Vudu I have a smart TV but there is no Disneyapp. ..... But the Android app login does not work on my phone.

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Login to what/where? You obviously managed to login to FixYa.

Aug 31, 2013 | Android Apps

2 Answers

Can't login

Login to what/where? You obviously managed to login to FixYa.

Aug 27, 2013 | Android Apps

1 Answer

Most apps don't run. Operi mini and nimbuzz do

You should not be surprised with these developments really.
Unless I am mistaken/misinformed; your phone has only 350Mb internal storage space and a capability to add-on a microSD card up to say 8Gb.

It appears the internal memory is filled/cluttered up already and as such your phone does not have room to perform/execute certain processes.

Attempt to free up internal memory space by transferring a fee apps to a mi roSD card (which you have to purchase and insert in your phone first).

See if other unresponsive apps run now or not.

Do post a feedback/update here please

Oct 12, 2017 | LG Cell Phones

1 Answer

I have facebook ad how i delete the facebook ad asap


  • 1Copy and paste once you have logged on. This screen will present itself:

  • 2Click "Submit" and follow instructions. There will be a simple password and a Captcha spam check to enter in. Captcha spam checks are to make sure you are the real owner of your account and not an automated program.

  • 3Do not login or connect with your Facebook account. You will receive an email saying that your account will be deleted in 14 days. Any interaction with the account during that period could prevent it from being deleted, so for 14 days:
    • Do not try to login to your Facebook account; you may want to clear your browser cache and delete your cookies so that you don't login inadvertently.
    • Do not click the Facebook Share or Like button on any site you visit.
    • Do not use Facebook Connect to login to or signup on any site (see Before You Start, above.)
  • 4Wait and watch. At the end of 14 days, all of your posts, comments, info, etc., will be permanently made inaccessible on Facebook.

  • Please post your feedback and Vote if the problem resolved as per your satisfaction.

    Aug 19, 2010 | Facebook Social Network

    1 Answer

    After startup and login, my display is all black. I have a mouse pointer, but no icons,taskbar, start menu..etc. The task manager works, and my media player displays, but that's it. Please help!


    Thank you for your query

    Please try the following

    1) Start Laptop
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    3) Choose safe mode from the menu
    4) Once safe mode has loaded up click on Start>Programs>Accesories>System Tools>System Restore
    5) From system restore choose 'restore my computer to an earlier time'
    6) From the calender presented please select a dat in bold lettering back a few weeks before this fault was seen
    7) Choose the date and click next..............follow the instructions through

    If this has been useful please leave postive feedback/vote/testimonial - Thank You Again -

    Feb 23, 2010 | Computers & Internet

    1 Answer

    My iphone 32gb comes on but my tourch screen does not canot even turn it off with the off button unless u use the side button.The screen displays dance around and change places when u tourch...

    Try a reset. Hold down the power key at the same time as the round home key until
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    If this does not work, try an actual system reset. Sync iPhone to computer to back
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    Hope this helps and if so please vote.



    Sep 28, 2009 | Apple iPhone Smartphone

    1 Answer

    No,i am not satisfied with your solution. My main problem is that how can i know the duration of my call during my conversation time? Unlike other Nokia phones like Nokia 1209, Nokia 1200 etc can i see the...

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    Apr 04, 2009 | Nokia 3110 Cellular Phone

    1 Answer

    Safenude calling

    A good average of Rankings (votes) to Solutions (answers) is 25 to 35 when you are getting your feet wet at FixYa. You seem to be about average for a new expert online. I was the same. Dan (Abrsrvcs) pointed out in a thread when I was early on here that we can spend a lot of time providing really well constructed, explanatory and instructive answers that have an underlying educational element and never get a vote but they will average out in the long run to increase with the new expert as you become accustomed to what it takes to land a response. It is a bit like fishing.

    I just looked at your votes to solutions and your doing average so far. It can take quite a while before you get a response and even a vote. Often its just a vote and no response. You won't end up with a clue as to what you said that helped them. That is the luck of the draw.

    What you could do is start to develop a method of "Follow Up" that will not offend anyone and get you an IA or a TFT, but at the least a Helpful. If they still have a problem and you can engage them in conversation, that will often get the customer more 'invested' in their post here, than they are by: driving-by and posting a question. They are invested enough to construct a profile and ask a question. We all would like to imagine that that's enough of an investment to respond to their email that you've posted as a solution. Well, some things happen that dissuades them from investing anymore time in the original post.

    Often, they sign up, create a profile, ask a question and then minutes to an hour later figure it out on their own. Or, talk about it to a friend, neighbor, coworker or relative to find there is a local Guru who can help and does help to the point that the problem gets resolved without any further help from us. This scenario is really common and will account for roughly 45-50% of all you unanswered solutions.

    Then, what does work? That's your question, what to do next. It does require an understanding of the person on the other side of the sales counter to effectively encourage a response. When a person comes here, to begin with, they are often at their wits end with a problem and very frustrated.

    The trick then, is to spot the type of Asker based on the question and what they've put into their profile. So, when looking at a question in your area of experience and the question is well formed and looks like they were sober when asking it, I often click on their board name and visit their profile page. More often than not, its a barren page, less often they've put a lot of information on the profile page. Sometimes they are a returning customer. So, not only are you looking at a well constructed informative question, but also a person who has invested a good deal of time telling us about themselves. This makes for a good client to work with. And, the chances increase that they will work with you. Then, once again, you have to keep in mind that you want to "harvest" a FixYa, not at all costs, but earn the vote.

    So when you've found a good candidate for a question you can answer with authority, clarity, informative and educationally. Your chances are good, and you'll have to forgive this analogy, land a fish. It is a bit like fishing for votes. But, its not about the Votes, its about helping people and the old adage that you can lead a horse to water... etc. holds true here as well. You can give them the best answer ever seen on FixYa but if they can't use it, don't want it or have no need of an answer any longer, they don't bite and you're still left with an answered solution on your books.

    Most of us, judiciously use the Clarification Request to see if they're biting today. Its not a real waste of time on our part, but remember these people are often upset and frustrated when they come here; this is even more so if they have paid money to boot.

    I noticed you have used the Clarification Request already but try not to let it become a crutch to lean on in fear of a bad response, all the time.

    Now, to answer your question more directly. I do practice the "Art of The Follow Up" request. These questions are rather simple to construct and most of us just say: "Do you still require assistance?" And we leave it at that. This generates an email to the client that come into their inbox with a subject line: There's a new comment for the problem you posted at FixYa, or words to that affect, in the body of the email is a link that will bring them to the original post where they can read the comment. It is really easy for them, if they've followed the link, and haven't deleted the email, to write a one liner. Do they?, not all that often. I think they usually have abandoned the effort and delete the email or if they come to your comment have something negative to say. This is another area you have to be quite careful about: how you handle the customer.

    Once they respond to your follow up, they are asked by a pop up to rate your response to them... again. If they are unhappy for one reason or another, or are just having a bad day, or have fixed the problem themselves and your answer wasn't *the answer* they will vote alright and give you a harmful vote. Often just for being 'late' in response they give out IAs and if you were close but didn't have *the answer*, as they see it, you get a TFT. IAs and TFTs take your ranking down. Helpfuls are neutral or up votes depending on your average and FixYas always bring your ranking up; but by how much depends on your spread. The spread being the relationship of IAs and TFTs, to Helpfuls and FixYas. Ideally you will want Helpfuls and FixYas to outweigh IAs and TFTs by three to one.

    So, my philosophy on this is to analyze who the asker is and what state of mind they're in and make a decision to invest my time or not and if I am willing to but want to sound them out first and see if they're talkative, I ask a simple Clarification Request that is often the answer itself but will get them back hopefully and into a dialogue with me. Then I can post "Glad to Help" and mark that as a Solution. Then when they are prompted to vote they will take time to vote a Helpful or FixYa.

    When the solution is an answer to a question and we didn't fix anything, they will rank you as Helpful. At this point I write another comment reasoning with them carefully to understand that an answer that satisfies them is considered a FixYa here and that this rank, a FixYa vote, is how we are rewarded when working in the Free Forum and not only the question that pay money. This is not a fib or a half truth, it is fact and a gentle reminder they juts got something for nothing. They will often bump up the ranking vote to a FixYa at that point. And, there are times they, now feeling a bit guilty for getting some thing for free, will respond by saying, "I can change my vote?" or "I didn't think I could change the vote. How do I do that?" Just so you know, they can click on a different rank then the one already in existence and some guidance and encouragement from you will make it so.

    So, then, what do you do with these un-responded solutions? It's up to you "In Your Judgment" what ones to follow up on. Cherry pick these customers to whom you are risking getting a bad vote cast. Try to get them into a conversation in anyway you see fit, mostly its just: "Do you still need help?" or "Do you require further assistance?" you have to determine their state of mind and construct that single sentence follow up appropriately with the understanding they may return upset for being annoyed and down vote you, that is give out an IA or TFT rather than up vote you with a Helpful or a FixYa.

    One last thing to be aware of, a long time ago there weren't these nag pop ups and emails asking the customer to vote and rank your solution. Today, this is the case, but many new experts ask for a FixYa or a Vote right off on the first reply, such as: "If this helps you please rate this FixYa." This is seen by us as begging. Its seen by the customer who's state of mind is still unknown as begging as well and can really backfire on you. They are going to be nagged by FixYa to vote on your solution anyway, don't make matters worse. As I stated, once they vote it is appropriate, but still risky, to plead with them. Never say, "After everything I did to help you M***** F***** why did you give me a *** **** IA! .... That will get you nowhere fast. You can state, "I'm sorry but would you help me understand how I failed you so I can improve myself?" Or, "Would you let me know what it was that was helpful and what solved your problem for my notes? Thanks." Just think positive and try to impart some positive energy.

    One last thing, don't wait until the problem and your solution has gone stale, inquire with a follow up while its still fresh but not bordering on harassment. You have to use your best judgment.

    There are a lot of TFTs I wish I had handled differently, now, then when I first started here. We don't get do-overs very often so when you do get a do-over consider yourself lucky and treat the customer like a friend.

    FixYa has no hard fast rule that requires you to do any follow ups. That is up to you and we all have our methods but the successful experts with a few hundred votes will have more in common with one another than you the new guy at FixYa. Expect to make mistakes and get TFTs you wish you hadn't and when you get an IA you can ask for a review. Don't click on the report abuse button, just email our Community Manager and ask for a review. Our CM, whomever it happens to be at the time, will be judicious and remove IAs that weren't justified but will not remove them if you earned it.


    Jan 29, 2009 | Computers & Internet

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