Question about Sony VAIO VGN-CR220E/P Notebook

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Horizontal lines Hi Andrew, I have had my Sony Vaio for only 1 year and I've had several problems with it. My current problem right now is that every time I put my computer on hibernation and turn it back on, I have colorful horizontal lines that appear on my screen. What can I do to prevent this from happening in the future? Or what can I do to fix it? Thank you so much! Regina

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I am a laptop/PC technician and this problem is probably being caused by either a loose or damaged screen cable inside the laptop, a faulty or overheating graphics card or an incorrect graphics driver.

Unfortunately without actually seeing it I can't say which it is, but I would first off get a PC or laptop specialist to check to see if the graphics card driver software is correct, as this is easy and quick to sort out if this is your problem.

If this isn't the problem then I would just backup all your documents/files and return the laptop to Sony under warranty as a hardware fault could be expensive to repair.

I hope this helps.

Posted on Jan 04, 2009

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Dear Valued Sony VAIO customers,

Sony has identified a limited number of VGN-CS series computers which may display a horizontal line on the LCD screen.
Applicable Models


  • VGN-CS1xx series
  • VGN-CS2xx series
  • VGN-CS3xx series
Resolution

As part of our commitment to quality, for an additional 24 months beyond the standard limited warranty period, owners of an affected model displaying the symptom may be eligible to receive service for the LCD screen from Sony free of charge.

If you are currently experiencing this issue, please contact us at 1-888-476-6972 to arrange service.

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