Question about Tomtom ONE GPS Receiver

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White Screen on GPS after downloading an update from TomTom Home

Can you help, the set won't accept a soft reset. This happened after downloading an update from TomTom Home. I can't even reload a previous back-up. My 'what ever happens warranty' does not include software problems!! Await your response, Maggs.

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  • Anonymous Jan 08, 2008

    hi got go 510 for christmas follow steps to down load end up with whitescreen what do i do? HELP viwieler@mts.net

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Just had the same problem. To fix it I uninstalled the existing application and reinstalled - there were two updated applications available, one for "GO, ONE and Rider" and the other for "ONE" only - reinstalled the first one again, this time installing anyway when warning about a newer version already being installed was given. If you are having problems getting unit to talk to PC, connect the USB cable to PC, press reset, remove SD card and reinsert then switch back on. TomTom Home should then see the unit and you can try the suggestions above.

Posted on Jun 05, 2007

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Hello megbert, I own a TomTom also and have had your same problem before. I have listed the procedures from TomTom Home. First try a soft reset (Reset button is located at the bottom of the TomTom device next to where the DC plug plugs in). Make sure your batteries are charged up or the USB is plugged in.

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Hello,  I own a TomTom also. I have listed the procedures from TomTom Home and hope this will work. First try a soft reset (Reset button is located at the bottom of the TomTom device next to where the DC plug plugs in). Make sure your batteries are fully charged up or the USB cord is plugged in.

If your device is not starting up properly, follow the steps below: 
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  2. If your device still does not start up, then reinstall the TomTom application using HOME
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