Question about Kenmore Elite 45986 Front Load Washer

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5E Washer - Won't Fill / F28 Error

Help. Rec'd new washer yesterday. Immediately, installation people from Sears couldn't get the washer to fill/run a full cycle. They stated it was fixed after a bit, and that the reason was something about the drain hose...NOT. After they left, the problem still exists. F28 error - no idea what that is. Water is on and both hot and cold are working. Washer sprays water into detergent well, locks door and then never enters full cycle. That's it. F28. Tried to rinse/spin - nothing. I think I might return the thing. Does anyone have a clue as to what the F28 error is? Please tell me it's something simple.

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  • Heather McLellan Jun 10, 2007

    Ok. Sears repair came out for the F28 issue. Turns out, if you remove the toe panel (bottom of washer), and look inside - there is a diagnostic guide adhered to the right side of the washer wall - that tells you about F28. It's "Serial Communication Error". There are a few things it tells you to try. Also in the guide, there are instructions on how to run a diagnostic test on the washer to determine the issue. My problem turns out to be that the wire harness was not securely in place. Basically, we removed the top of the washer, and re-secured all wires into their harnesses. They had loosened in shipping. Now all is well.



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I have had this washer for a few months and the am starting to see this error. The book says any numbers other than the ones spelled out in the manual are "electrical problems". That made sense the very first time I saw it (right after my husband ran his new welder for the first time while the washer was running). The second time I saw it I thought it might have been because my husband plugged in and turned on an air conditioning unit upstairs. Tonight I've seen this error twice and have no explaination for it. There's actually less draw on the electricity than normal as we have some fans turned off tonight (the temps came down). No clue what this is but any info would be helpful.

Posted on Jun 09, 2007


Check if hoses are reverse when installed

Posted on May 13, 2007


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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