Question about Dell Dimension 5150 (DIM515MIN) PC Desktop
First, verify that your volume is not muted in Windows by clicking the volume icon near the clock in the bottom right of the screen. Also verify that your sound device is plugged into the correct audio port, which is usually the green one for stereo sound.
Once you have done that, check the sound settings in Control Panel and make sure that the correct audio device is selected. While you are in Control Panel, check Device Manager and make sure that your sound card is listed under sound controllers. If it is listed there, check that it is enabled by right clicking it and selecting enable, which will be grayed out or simply not there if the device is already enabled.
If the device is not where it should be and is instead listed as "Unidentified Audio Device" or somesuch, go to the Dell website and locate your computer in their Support section, download the audio drivers there.
If you have recently replaced the sound card with a PCI or PCIe aftermarket solution, verify the same steps for that card, including verifying that the sound device is plugged into the correct plug on the back.
If nothing seems wrong still, attempt to uninstall the sound drivers and reinstall them anyway. Confirm that the sound device you connected works on something besides the computer.
If none of those things is the issue, you have a hardware issue with your motherboard and you will either need to put in an aftermarket sound card like I mentioned above or have dell send you a new motherboard by calling their technical support phone number.
Posted on Oct 25, 2012
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Posted on Jan 02, 2017
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