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My HP All-in-one 6400 has lost a dll somewhere in the HP Solution

When I scan doc, Debug? error pops up Should I Uninstall then re-install the software for this to work properly? Need guidance in step-by-step installation. Unclear about when to connect USB. Pls help. Thx mch. --Marge

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  • malfelda Jan 02, 2009

    Yes Have disk. Should I uninstall first?

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2 Answers

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You need to uninstall the software first. Turn off printer and unplug the USB cable. Go to Control Panel, Add/Remove Programs, look for HP software and uninstall. Or go to Start, Programs, look for HP and uninstall it. Reboot PC. Run the setup CD for HP and it will tell you when to plug the printer.

Posted on Jan 02, 2009

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  • HP Master
  • 19,396 Answers

Un plug the usb cable and reinstall software using the prointer disk, let me know if you have the driver disk for the printer.

Posted on Jan 02, 2009

  • Ginko
    Ginko Jan 02, 2009

    The USB must be unplugged when you start software setup. The software setup wizard (installer program) will tell you when to plug in the cable.

    To start software setup, simply insert software disk. The wizard will guide you, and all you have to do is plug in printer when asked, and click next or ok.

    Let me know if you do not have the printer disk, in this case we will guide you in downloading the software from the Internet.


  • Ginko
    Ginko Jan 02, 2009

    Not necessarily, the install wizard will tell you if uninstall is required, in that case you run it twice.

    On HP it usually just overwrite the previous installation.

    Chose the newly installed printer as default printer when asked.


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1 Answer

From the HP Solution Center the following error message appears about scanning: Parsing error in file C:\ProgramFiles\HP\Digital Imaging\bin\hpqscloc\1033.xml


1) Go to C:\program files\HP\digital imaging\bin\ and check how many folders are there for HPQSCLOC .If there are only one folder for HPQSCLOC in that case don't touch the folder.



2) Go to command prompt

TYPE THERE "CD..." AND HIT ENTER

KEEP TYPING "CD." AND HIT ENTER UNTIL WE SEE C:\

WHEN C:\ COMES

TYPE THERE- "regsvr32 /u hpqscloc.dll"


We may get an error in vista which says module failed to load



Follow Step 3

3) Open cmd prompt

Go to C:\

Type there

"regsvr32 hpqscloc.dll on"


4) Download and install


http://www.microsoft.com/downloads/details.aspx?FamilyID

=32BC1BEE-A3F9-4C13-9C99-220B62A191EE&displaylang=en



Download and install


http://www.microsoft.com/downloads/details.aspx?familyid

=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en



Try to scan

Or else follow step 5


5) Uninstall the imaging device and the solution centre



6) Download msicuu2 from microsoft.com


http://www.filewatcher.com/m/msicuu2.exe.189920.0.0.html


Run the windows cleanup utility


Delete AIO Scan from it


7) GO TO CMD PROMT

Then type CD programfiles\hp\digital imaging\bin


8) Type regsvr32 /u hpqscloc.dll


try scanning and check if it works or not

if not follow another step


9) Tried to uninstall the software


10) then install the software back


It will scan fine

Mar 26, 2011 | HP Printers & Copiers

1 Answer

Can't scan Doc. HPLTWVC14NU.Dll is missing where can I download it ??


Its always best to reinstall the Printer software, if you encounter any DLL missing issue.

Uninstall and reinstall of printer software will fix the issue.

Nov 27, 2010 | HP Deskjet F4180 All-in-One InkJet Printer

2 Answers

Hp photosmart c4480 installation error 1935


1. Go on HP website
2. Go the Support and Drivers
3. Select Download drivers and software (and firmware)
4. Type in Photosmart C4480
5. Select Operating System "Microsoft Windows Vista"
6. Select HP Photosmart Full Feature Software and Drivers
7. Click "Download Only"
HP Photosmart Full Feature Software and Drivers
HP Photosmart Full Feature Software and Drivers

Jun 16, 2009 | HP PhotoSmart C4480 All-in-One Printer ...

1 Answer

HP PhotoSmart C4440, All in one will not scan image to computer. I receive an error message stating: HP CUE - Scanning Flow Component has encountered a problem and needs to close. Details from error...


I did not find a "solution" to the HP CUE - Scanning Flow Component problem. However, I did find a work around the problem. I use my graphics editing program to Import/ Acquire/ From Twain and this will allow me to scan from the printer to my graphics program. I can save the image from there.
Better than not being able to scan to my pc at all ...

Sep 26, 2008 | Printers & Copiers

1 Answer

Error 2753 HP3055


My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


BACKGROUND:

Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see http://msdn.microsoft.com/en-us/library/aa368542(VS.85).aspx. This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (http://support.microsoft.com/kb/223300).

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article

CAUSE:

Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.

SOLUTION:

Steps:

1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

If all goes well, the install should now run without any issues.


Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

Jun 26, 2008 | HP LaserJet 3055 All-In-One Printer

5 Answers

Lost my installation CD and downloaded the software from HP but doesn't work


ok..

remove the old software first

then get another fresh set of drivers, make certain that your operating system has the latest service pack installed.

re install the drivers

try it again

Jun 24, 2008 | HP DeskJet 3940 InkJet Photo Printer

1 Answer

Error


First I had to find out where the error message came from (scan in my case, see the description of my problem). Apparently Win XP, Me and 2000 have a security function that doesn't let you overwrite existing twain and/or twunk files.

So you have to install these files manually:
Search on the installation CD or in the unzipped downloaded full solution the folder setup\scan, there you'll find the file data1.cab.

Doubleclick it and extract the following files to a temporary folder:
F1922_TWUNK_16.EXE.096CD9AA_35CA_455C_ADCB_36EF6B7F7892
F1923_TWUNK_32.EXE.096CD9AA_35CA_455C_ADCB_36EF6B7F7892
F1928_TWAIN.DLL.096CD9AA_35CA_455C_ADCB_36EF6B7F7892. F1939_TWAIN_32.DLL.096CD9AA_35CA_455C_ADCB_36EF6B7F7892.
Rename these files to twunk_16.exe, twunk_32.exe, twain.dll and twain_32.dll respectively
Copy (and overwrite if necessary) them to the Windows directory (c:\winnt in my case)

Now you can re-install the complete HP software again, in my case it worked and I'm now able to fully use my CM1015 multi-function printer!

Dec 12, 2007 | HP LaserJet 3055 All-In-One Printer

14 Answers

Fatal error installing HP 3055 all in one


OK, here is my debugged/tested solution.

I know your error refers to a different installer MSI file (CIOUM32.msi) but the installation component in your log file (ipm12.A4B24390_80AD_4BAF_B8FD_C670FE0DB586) is identical to the one that was giving me trouble as well (i.e. points to the same service/file). So it is definitely worth a shot to try this solution out as it will only take a few minutes.

My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


BACKGROUND:

Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see http://msdn.microsoft.com/en-us/library/aa368542(VS.85).aspx. This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (http://support.microsoft.com/kb/223300).

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article

CAUSE:

Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.

SOLUTION:

Steps:

1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

If all goes well, the install should now run without any issues.


Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

Dec 08, 2007 | HP LaserJet 3055 All-In-One Printer

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