Question about HP Office Equipment & Supplies
When I scan doc, Debug? error pops up Should I Uninstall then re-install the software for this to work properly? Need guidance in step-by-step installation. Unclear about when to connect USB. Pls help. Thx mch. --Marge
You need to uninstall the software first. Turn off printer and unplug the USB cable. Go to Control Panel, Add/Remove Programs, look for HP software and uninstall. Or go to Start, Programs, look for HP and uninstall it. Reboot PC. Run the setup CD for HP and it will tell you when to plug the printer.
Posted on Jan 02, 2009
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Posted on Jan 02, 2017
Tips for a great answer:
1) Go to C:\program files\HP\digital imaging\bin\ and check how many folders are there for HPQSCLOC .If there are only one folder for HPQSCLOC in that case don't touch the folder.
2) Go to command prompt
TYPE THERE "CD..." AND HIT ENTER
KEEP TYPING "CD." AND HIT ENTER UNTIL WE SEE C:\
WHEN C:\ COMES
TYPE THERE- "regsvr32 /u hpqscloc.dll"
We may get an error in vista which says module failed to load
Follow Step 3
3) Open cmd prompt
Go to C:\
"regsvr32 hpqscloc.dll on"
4) Download and install
Download and install
Try to scan
Or else follow step 5
5) Uninstall the imaging device and the solution centre
6) Download msicuu2 from microsoft.com
Run the windows cleanup utility
Delete AIO Scan from it
7) GO TO CMD PROMT
Then type CD programfiles\hp\digital imaging\bin
8) Type regsvr32 /u hpqscloc.dll
try scanning and check if it works or not
if not follow another step
9) Tried to uninstall the software
10) then install the software back
It will scan fine
It will scan fine
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