Question about HP Office Equipment & Supplies
When I scan doc, Debug? error pops up Should I Uninstall then re-install the software for this to work properly? Need guidance in step-by-step installation. Unclear about when to connect USB. Pls help. Thx mch. --Marge
You need to uninstall the software first. Turn off printer and unplug the USB cable. Go to Control Panel, Add/Remove Programs, look for HP software and uninstall. Or go to Start, Programs, look for HP and uninstall it. Reboot PC. Run the setup CD for HP and it will tell you when to plug the printer.
Posted on Jan 02, 2009
Un plug the usb cable and reinstall software using the prointer disk, let me know if you have the driver disk for the printer.
Posted on Jan 02, 2009
The USB must be unplugged when you start software setup. The software setup wizard (installer program) will tell you when to plug in the cable.
To start software setup, simply insert software disk. The wizard will guide you, and all you have to do is plug in printer when asked, and click next or ok.
Let me know if you do not have the printer disk, in this case we will guide you in downloading the software from the Internet.
Not necessarily, the install wizard will tell you if uninstall is required, in that case you run it twice.
On HP it usually just overwrite the previous installation.
Chose the newly installed printer as default printer when asked.
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Posted on Jan 02, 2017
May 03, 2011 | Computers & Internet
on Apr 13, 2010 | Computers & Internet
1) Go to C:\program files\HP\digital imaging\bin\ and check how many folders are there for HPQSCLOC .If there are only one folder for HPQSCLOC in that case don't touch the folder.
2) Go to command prompt
TYPE THERE "CD..." AND HIT ENTER
KEEP TYPING "CD." AND HIT ENTER UNTIL WE SEE C:\
WHEN C:\ COMES
TYPE THERE- "regsvr32 /u hpqscloc.dll"
We may get an error in vista which says module failed to load
Follow Step 3
3) Open cmd prompt
Go to C:\
Type there
"regsvr32 hpqscloc.dll on"
4) Download and install
http://www.microsoft.com/downloads/details.aspx?FamilyID
=32BC1BEE-A3F9-4C13-9C99-220B62A191EE&displaylang=en
Download and install
http://www.microsoft.com/downloads/details.aspx?familyid
=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en
Try to scan
Or else follow step 5
5) Uninstall the imaging device and the solution centre
6) Download msicuu2 from microsoft.com
http://www.filewatcher.com/m/msicuu2.exe.189920.0.0.html
Run the windows cleanup utility
Delete AIO Scan from it
7) GO TO CMD PROMT
Then type CD programfiles\hp\digital imaging\bin
8) Type regsvr32 /u hpqscloc.dll
try scanning and check if it works or not
if not follow another step
9) Tried to uninstall the software
10) then install the software back
It will scan fine
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Usually answered in minutes!
Yes Have disk. Should I uninstall first?
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