Question about Dell 2155cdn All-In-One Laser Printer

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Vertical Lines on Scans

Our office has a Dell2155cdn All-In-One Printer. It works great for everything. Except, a couple month ago, when you put a stack of papers in the top to scan a pink and blue line appeared on the scans. It has moved slightly, then was fine, but now we have a yellow line on the right side of the page. Other than that, the clarity, etc of the scans are fine, but we cannot use these scans with the lines for out of office use. I've cleaned both pieces of glass, so what else could it be? Should we call a repair tech?

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  • Ayrann Oct 24, 2012

    The ONLY time we get lines is if we scan thru the top portion, when it automatically feeds the paper in.Scanning by placing the paper face down and closing the lid is fine, printing/faxing/copying results in NO line. I've already tried cleaning BOTH pieces of glass.

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SOURCE: Dell 1815 dn printer scanner issue: single line appears in scans

Do you get the same line when you use the adf for other purposes?

If so, check the scanner glass just before the platen for something like white-out on it. Clean both the scanner glass and platen glass with Windex.

That is a common problem on all ADF scanners.

Good Luck

Posted on Nov 20, 2008

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SOURCE: Black vertical line along left margin when using the adf to scan.

Hi,

Check both the Fuser Unit and the Cartridge for lines . In any of the rollers are found with a line that means it needs to be replaced.

Posted on Jan 26, 2010

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