Question about HP Photosmart Plus B210A Multifunction Printer CN216AB1H

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My catridges were low on ink, 2 of them I refilled and 2 I replaced, the ones I replaced were exactly the same as the ones before, HP ink cartridge 564 andit keeps saying incompatible ink cartridges a

I replaced 2 ink cartridges, black hp 564 setup and cyan hp 564 setup the EXACT same kind of cartridges that were in the printer before. An error comes up on my printer saying "Incompatible Ink Cartridge(s) Refer to status screen on your computer for details. Then it shows the triangle for the blue and the weird arrowhead shape for the black. Then it says Refer to status screen on your computer for details" again. There is no status screen on my computer. And these are the exact same kind of cartridges that were in before. I even tried putting the old ones back in and it still says "incompatible cartridge".

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Posted on Jan 02, 2017

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SOURCE: black ink cartridge problem

is this a recycled or refilled ink?If so there is a known issue if not then check the connections and make sure there is no damage or is not bent

Posted on Apr 30, 2009

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SOURCE: How to refil HP 10 inkjet cartridges?


First and foremost: Do not ever attempt this unless you accept ALL associated risks.

Second: Never, ever touch the small black primer in the middle of the cartridge unless you are willing to wear the ink, which stains all but permanently.

Third: I will give you the instructions, but advise you to reconsider, and have a pro fill it.

Fourth: Do not fill these cartridges with a "Universal" Ink as no such ink actually exists despite several companies claims. Buy your ink from a reputable refilling business or hire them to do the work. Failure to use the appropriate inks WILL result in crappy printing quality and will likely damage your print heads.

Now, if you're ok with all of the above, go ahead at your own risk.

I will describe the process for the black cartridge, once you're done repeat with the appropriate colour of ink for each of the other three.

You will need: 1 pocket knife, 4 Swine needles with 10-12gauge blunt tip, 1 small set screw or eyelet screw, tape.

Cut the labels on both sides of the bottom cap, then pop it off.

squeeze the two narrow edges of the cartridge with one hand and pull up on the insert with the other. It's a tight fit so this may take a couple tries.

once you have the mylar bag and pump system out of the shell set it gently on a soft surface as the mylar is somewhat delicate.

use the eyelet screw to thead into the small black plug about 3mm, then pull the plug out by tugging on the eyelet screw.

Set this aside and load your needle with ink, the amount you need should be slightly less than the listed volume on the outside shell of the cartridge you're working on.

Insert the tip of the needle 4-5mm inside the filling hole and begin filling slowly, as you aproach 3/4 full tilt the cartridge until the filling hole is on the high side and that corner is facing straight up.

When it gets to the top, retract the needle, reinsert the plug and reverse the eyelet out of the plug. Be sure the plug is all the way in.

Reinsert the mylar and pump section into the shell and recap it, retape the bottom section.

Turn the cartridge so that the other bottom corner is now the high side and allow it to stand for abour 3 hours, continue on to the next cartridge.

When you have completed all four cartridges and allowed them to stand for 3 hours, take them one at a time, insert the needle used for that colour into the ink feed and draw up slightly, pump the primer twice, then draw up again. As long as there is air bubbling up, continue, as soon as you get a short, smooth flow of ink, the cartridge is primed.

Now reposition the cartridges in the printer and you're ready to print.

Clean up any messes you've made with running alcohol as best you can(won't clean perfectly) or with an enzyme based cleaner such as the ones used to clean pet urine(will break down the dyes).

Hope this helps FixYa,


Posted on May 29, 2009

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SOURCE: had printer cartridge refilled but when i put it

I would never use refilled ink. This is a lesson. You can still print, yet the cartridge needs a new "chip" they should have given you when they refilled it. You can try: remove the cart. turn off printer, unplug it, then put old cart back in. Do this three or four times and the memory of the printer can only remember three or four resets and then put refilled cart in. Hope this works for you. I was told this for an HP 7130 (similar, yet older version).

Posted on Sep 16, 2010

  • 1751 Answers

SOURCE: printer giving 'incompatible ink cartridge' message

replace your cartridge with a new one or refill others old
check here how you can do it your self
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Posted on Oct 30, 2010

  • 239 Answers


I suspect that your cartridge has a chip in it which is telling the printer that it is empty. You will either have to buy a new cartridge (or good compatible) or try to reset the chip
some advice on methods for resetting chips here

Posted on Mar 02, 2011

Testimonial: "thanks a lot ..i am trying to do the tape trick. lets see if it works out. i dont want to buy a new cartridge. "

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