Faceplate Malfunction My unit's Faceplate won't close completely after it is open. It will only close completely when the car is turned off. This is like the second time it has happened, i had to send back the first one for the same problem. I really don't want to go through the hassel of having it uninstalled and re-installed for a second. Is there anyone out there that can help!!!

The clip that locks the plate into place probably broke.

Sometimes the mechanism is misplaced, just disassemble that mechanism and turn on radio without the secondary plate and wait until the motor to get to the final position when it turns off again, reassemble.

The faceplate and head unit is is attached via a flat ribbon cable. (Caution only continue if you have some courage). If you open the faceplate you will see that the ribbon cable is seated in too a flat connector on the PCB (Printed Circuit Board). This connector has a locking mechanism on it that when locked presses the contacts of the cable to the connector. Ensure that the cable is seated properly and that the latch or the lock is in the locked position. Assuming that the tension lessons when the unit is closed so it draws away from the connector and when the unit is open it pulls tension creating a contact. If you see no signs of mishap on this end of the connector try the other end.
Hope this helps.

The very first thing, I would suggest you is to check the CD cover, as sometimes labels on CDs prevent tray to close.
If that does not work then do the following.
Remove disc from the tray, make sure the faceplate is on correctly.
The faceplate is the plastic piece on the front of your console.
• Press firmly around the edges of your faceplate to snap it into place (make sure it is flush with the rest of the console). If the faceplate is not on correctly, the disc tray won't close.

• If you find that the faceplate is the problem, please contact Xbox customer support to order a replacement faceplate.

If this does not resolve your issue, please try step 3 and other steps from following link.
http://support.xbox.com/support/en/us/xbox360/kb.aspx?ID=907590&lcid=1033&category=hardware
If you wish you can also use following link of interactive troubleshooting wizard, which will assist you to narrow down on the issue.
http://support.xbox.com/support/en/us/Solutions/wizardhost.aspx?wizardid=xdds
This solution is absolutely free. If your issue is still not resolved, please feel free to ask.
Please rate and give your feedback.
Thanks :)

I have the exact same problem. I called the Kenwood tech line and the tech reported that the ribbon cable is probably broke. It is the flex cable between the head unit and the rotating face plate. He said it's not an expensive fix but we would need to mail it to a service center if you're like me and not near one. I just replaced mine with a new unit. It was about time anyways.

I've had this problem before. The ribbon cable needs to be replaced. They wear out every few years. Take it in for service. Or do you want to sell it? I need the face plate for mine.

I had load of these units and the cure is simple. You need to replace the ribbon to the faceplate as these get damaged due to wear and tear. Every unit i had with this fault, i fixed by replacing this ribbon. Buy the ribbon and surround as the new surround is a modified one to give extra life to the ribbon. Hope this helps, good luck!

Hello, I had the same problem with my 7800, I found R841 was open. Try this.
Sorry for my english, I´m from Argentina. Good luck.

Same thing happened to me twice.

Its the crappy ribbon cable that connects the faceplate to the head unit.

Its only about $12 (USD) from Pioneer directly.

http://parts.pioneerelectronics.com/part.asp?productNum=GXY1005

It comes with instructions, its not that difficult.




Best of Luck.

Please RATE my solution BELOW.

Wire braid out to the faceplate has got a parcially broken wire on it. Sony referes to it as a flexible circuit board. Part can be purchased from sony directly, an on a one to 10 scale to replace about a five.But it does involve taking your radio apart. So if you are handy at electronics. you can look it over. If you have doubts let a professional do it.