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the laser beam is block you need to open the printer and unjammed
since every time you put a toner cartridge there is a fin that moves the cover over the laser or maybe you have a faulty cartridge that the fin is broken
Cartridge comes along with memory, the information of estimated ink/toner levels will stored in this memory(Depends upon the cartridge model yield will varies). When printer performs the printing, memory count will comes down, when its reaches the minimum count printer will display the message of "low ink/toner/remain pages" levels, once its reaches to '0', display will changes like "replace the cartridge"...But there is no electronic component or mechanism to measure the ink/toner levels in the cartridges.Only estimated levels only printer can recognizes.. Take usage page through menu, you will get the information that usage % & printed pages info,you can judge how much remain it can print...
Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.
Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.
Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.
Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.
HI there have you tried the toner cartridge as this could also cause this problem? Also change the transfer roller and are the bands going from left to right or from up to down. If the bands are left to right change both if up to down more likely to be the toner cartridge.
Most likely to be the toner cartridge is it OK on other programs such as the web explorer? If not change the toner cartridge you can also print out the configuration page by pressing the green tick and then using the up and down arrows select information press green tick to enter then move to "Print Configuration" and select using the green tick. If the page comes out OK then the print cartridge if fine if not try changing it. Also there maybe in the driver you have under printing preferences negative mode make sure that is not checked.
Failing this reinstall the print driver from HP Online if this still doesn't work then change the data cable if still not working then I suggest that the printer formatter board is faulty.
I do hope this helps you and please rate me Thanks J
take out cartridge and look at roller on bottom of printer, clean with clean cloth and try, also there is a slit ( or hole on the inside ( put your hand inside and try to touch the top of printer there is a hole there where the images go to the laser clean with clean lint free cloth.
Try again the old toner cartridge if you still have it. Even though the print quality might be bad, see if there is a printout.
If the page is not blank like the others, that is an indication that the new cartridge is defective and has to be replaced.