Question about Avaya 6408D+ 8 Button Display Telephone

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Avaya 6408D+ message light

Message light stay lit after deleting all messages

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6ya6ya
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Posted on Jan 02, 2017

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consultel1
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SOURCE: My voice mail message light is still lit after I

Another person in your office could of mistakenly turn your message light on. To turn off your message light press feature 10 then your extension number (feature 10 xx).

Posted on Jun 15, 2010

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  • 201 Answers

SOURCE: Message light continually lit

There are different reasons your message light may come on besides voice mail calls. The situation that started the message light needs to be completed before it will go out. I cannot be sure on your particular phone but quite often when I see this problem on other business phone systems it is because someone on another phone in the system tried to intercom and there was no answer setting off the message waiting indicator. (This may require other buttons to be pressed by the caller making it a rare occurrence) If so, you may have to press the message button to return the intercom call. The trick is the other phone needs to be answered as well or the system will not shut off the MSG light. Are there any unusual messages, icons, etc.. on the LCD? If this is not the case, you MAY be able to force the light off by leaving yourself another message and then retrieving the message.

Posted on Jul 11, 2007

  • 1 Answer

SOURCE: Voicemail light does not go off after the VM were deleted

This is caused by the Ring Back when Free feature.

Posted on Aug 25, 2008

  • 1 Answer

SOURCE: change ringtone

With the handset on the hook press the conf button (the one with three phones on it).

The phone should ring with your current ringtone. Each press of the conf button will advance to the next tone.

pick up the handset and put it down again to select the ringtone.

I think there are 8 to choose from.

Posted on Nov 25, 2008

SOURCE: My voicemail indicator message lamp stays on.

What voicemail do you have?
Vm Pro or embedded?

If voicemail pro, you will need to navigate to the folder where your messages are stored on the pc, delete them, then stop/restart the vmpro services. If you dont know what I am talking about, I would call someone in that is a knowledgeable tech....

Posted on Oct 21, 2009

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1 Answer

The mail inbox stays lit even though there are no messages. How do I fix this?


You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

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The message light on my Avaya 9620 won't go out even though i don't have new messages. Any ideas on this?


This is what fixed this issue to me:

1. I added the buttons "next", "msg-retr" and "delete-msg"
2. On the IP Phone, press "msg-retr", "next" and then "delete-msg"
3. Do it for every single message to turn off the light
4. Smile!

Cheers from Brasil! =)

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1 Answer

The "Message" light is lit


Another person in your office could of mistakenly turn your message light on. To turn off your message light press feature 10 then your extension number (feature 10 xx).

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My voice mail message light is still lit after I have listened and deleted my messages. This is the first time that this has happened.


Another person in your office could of mistakenly turn your message light on. To turn off your message light press feature 10 then your extension number (feature 10 xx).

Jun 15, 2010 | Avaya Corded Phone avaparp18d

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What does it mean if "message', 'Avaya', and 'A' lights are all blinking, and 'B' stays lit?


The solid light on B could be that the handset is offhook.

When a call rings in, the message light can be set to flash as well as the light will flash next to the a (or b ) button that the call is ringing in on.

Jan 14, 2010 | Avaya 4601 IP Telephone, Basic IP Hard...

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My voicemail indicator message lamp stays on.


What voicemail do you have?
Vm Pro or embedded?

If voicemail pro, you will need to navigate to the folder where your messages are stored on the pc, delete them, then stop/restart the vmpro services. If you dont know what I am talking about, I would call someone in that is a knowledgeable tech....

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Want to disable outgoing calls on avaya 6408d


well.. we use a definity and i use site administration and on the station account its self i have a COR setup to restrict the phone from dialing out. if you want help and have the same system let me know.

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Message indicator light


Check message lamp extension for the station in communication manager
check Voice mail system is sending the message waiting indicator

if all phones also check any trunks to the voicemail system

Jan 23, 2009 | Avaya Definity 6408D Corded Phone

2 Answers

Cant get Voice mails


Try to delete all the messages then try adding a voice mail dialing from another extension then you will recieve the messages.

Dec 02, 2008 | Avaya 5400 Series 5410 Phone

2 Answers

Voicemail light does not go off after the VM were deleted


This is caused by the Ring Back when Free feature.

Aug 11, 2008 | Avaya 5400 Series 5410 Phone

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