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Most dishwashers have big springs that run front to back at the bottom sides of the body. These are the door springs. Tension is adjusted by moving the spring to one of several holes in the frame. One way will give you less tension on the door the other way will increase it. If the dishwasher is new, why not call service and let them deal with it. Should be under warranty.
The manual will show a bushing under the adjusting nut at door frame opening that holds the door from dropping too far. This bushing usually breaks and disintegrates. Bushing is just over 1" long. Check both bushings on each side of door opening of machine.
Just below dish loading door you will see a panel. Remove screws (if applicable) to remove panel and you will find the door tension adjustment. Turn adjustment usually with a screw driver to the left to loosen or opposite lifting door opened and closed till you are happy with tension.
what you need to do is slack off the spring tension on the door hinges. each side of the unit at the base on the plinth there is a screw with a spring symbol next to it. turn this anti clockwise to reduce the spring tension.
I just adjusted my Electrolux DW springs. The springs are on the bottom sides near the back. They pull on cables that hold the door (via pulleys). The springs can be moved to five different holes to change the tension, but I needed to pull the DW about 2/3 out for side access.
you should be able to remove the lower acess panel, and the tension springs are on both sides, cant really picture how to adjust tension( font or back), but there should be enough room to get a flashlight and you hands under there to make the adjustment
I have the same problem with my newly installed Miele integrated dishwasher.The door does not stay open when you are trying to load dishes.I heard that there is an adjustable internal mechanism to adjust the tension on the door.But, I am still working on solving my problem.
open the dishwasher and look at the top of the chassis, where the door catch is. You'll see 2 screws with hexagonal heads, one on either side of the catch. Turning these screws will apply or reduce tension on a wire liked to a spring on either side of the door. Tension must be equal on both sides.