Question about Epson Office Equipment & Supplies
My epson printer showed a paper jam light although no paper was visible.
I discovered my son had had a paper jammed and ripped the paper out and a tiny piece was jammed inside but was not visible easily.
***NO RESPONSIBILITY ACCEPTED FOR LOSS OR DAMAGE IF YOU USE THIS SOLUTION I USED TO FIX MY PRINTER*********
i cut an A4 sized square of cardboard from a cereal packet.
I inserted this instead of paper and attempted to use the feed paper button to eject the paper jam.
This did not initially work so as i kept pressing the paper feed button i forced the cardboard into the printer in the same direction that the paper feeds whilst printing.
The cardboard pushed the tiny piece of paper out.
Turn off the printer and then turn back on - you should find the printer now works.
I also found it helpful to clean the feed path and to try and keep dust from settling in the printer.
If it is in a dusty environment it helps to keep the printer covered when not in use - you can buy plastic covers for this or any large plastic will do but does not look as aesthetically pleasing.
Hope this has helped.
Posted on Oct 24, 2012
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Posted on Jan 02, 2017
I had a very similar problem with the ADF, it resulted in ADF paper jam - message and then in Req Code 2011.
I checked sensors and everything else, then called a epson service professional.
After telling him the Req Code, he knew the problem and said that the problem is the board, which needs to be exchanged, mentioning that this spare part is expensive.
I then checked the whole ADF again, now opening the long grey cover on the backside, I disonnected the connector cable from both sides and - using a multimeter - checked this connector cable for breaks.
Result: the violet cable was broken, so I soldered in a new wire, using the last cm of (old) wire on each side - and now the ADF works fine.
This cable is easy to change if you get the spare part, there is a connector plug on each side, on the ADF side is an additional ground wire (green) fixed with a single screw. Thats it !
For the electronic experts: the configuration of the connector:
sourrounding metal cover = ground, thick green Wire on the ADF side
If you turn the plug that way, that the two single contacts are on top, these are the colours:
1st row: brown - black
2nd row: green - yellow - orange - red
3rd row: grey - violet - blue
Hope this helps
Posted on Sep 17, 2008
Check for other bits of ripped off paper stuck in your machine.
Try turning off your printer for 30 secs and turn it back on.
Posted on Apr 25, 2010
Welcome to FixYa.
Open the Automatic Document feeder and look for any paper left inside. If you forcefully removed the paper without opening the feeder, a mechanism could possibly occur in which case, servicing the printer is the best option.
Press OK, YES then OK to clear the jam message.
Note: For Legal Size paper, load up to 10 sheets only. For Letter Size paper, you can load up to 30 sheets. This is to prevent paper jams.
Thank you for using Fixya.
Posted on Jun 25, 2011
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