Question about Dyson DC35 Handheld Vacuum

1 Answer

Loss of suction and sounds like motor is juddering after a few seconds use

On my dc 35 I have cleaned out filter and it is fully charged

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there, it's Jack at Dyson.

A pulsating sound from the motor, along with a loss of pick-up performance, will be due to a blockage somewhere in the machine - in the cleaner head, in the wand, or in the bin inlet. For help checking for this and removing any obstructions, please take a look at our online Support guide:

http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-wand


You may also want to take a look at the video below for guidance on removing any threads, hair or other obstructions from the brush bar and cleaner head.
I'm confident this will resolve the issue, but for any further assistance please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Dec 06, 2012

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SOURCE: my DC 16 will only run for a second each trigger

I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.

Posted on Oct 28, 2009

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SOURCE: DC 14 low reach without good suction

Not sure, but there are one or two more possibilities. There are so many Dyson models that It's easy to confuse them, but I think the DC14 has a short length of clear plastic tube leading from the beater bar area to the rest of the vacuum system. Sometimes this tube develops a crack, with the result that air flow around the beater bar is reduced. I suggest you check that. If you also have reduced suction from the hose, you will need to remove and inspect for blockages in the U tube at the base of the wand fitment, and also in the inspection port which is to the right of that (two yellow buttons to be squeezed to remove it, I think). If none of this helps, please post more details, if you can, and I'll try again. Good luck!

Posted on Feb 28, 2009

chrispurs1
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SOURCE: Dyson DC 14 animal bagless--unable to use wand

Hi.

Try these tests & tell me the results.

Remove the hose & wand completely from the machine it unclips at the bottom of the back.

Leave handle in full upright position & switch on do you still get the sound of something blocked ?

If yes remove the (U) shaped inspection port again at bottom back of machine now repeat last test what happens ?

Please reply with your answers.

http://dysonmanuals.llc.nu/index.htm

Chris.

Posted on May 18, 2008

small6363
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SOURCE: dyson dc 31 was working

check all conections are clean on the battery terminals,this link is for the manual,
http://media.dyson.com/downloads/UK/floorcare/Manuals/dc31_origin_manual_uk.pdf

Posted on Apr 16, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Dc 31 animal: even when

    Hi there,

    Sorry to hear you're having difficulties with your DC31 Animal. It's probably best if you get in touch with us directly, so one of our experts can run through some troubleshooting over the phone with you to identify the cause of the issue. They'll be happy to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Aug 30, 2011

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