Question about Microsoft Xbox 360 Console

2 Answers

No picture on xbox still

My machine is only a year old?

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  • TCTHUNDER Jan 27, 2009


  • aeiffe Jan 27, 2009

    Me too. One day it worked fine and the next we could get sound but no picture. The machine is almost a year old and I don't have any idea how to fix this or where to take it for someone else to fix. argghhh. No games + no DVD = 3 upset kids and a mom pulling her hair out.

  • Tason Jan 27, 2009

    I am having the same problem...I believe that it might be the a/v cord. I am attempting to contact Microsoft to troubleshoot.

  • Just-Jack Jan 28, 2009

    I don't know to much about it but i have the same problem. If its not your cables .. and its not the tv. Get in touch with Microsoft and they should fix it free of charge. Unlucky for me my Xbox is 1 month out of warranty and they want to charge me £60
    - First my screen came up all Blotchy green colours
    - Then the green turned to bright Pink
    - Then when i turned the xbox off and reset it.. i could only get sound and no picture.
    ----------- I think the graphics card has overheated and broken ---- ?

  • Tason May 11, 2010

    Regarding Solution #1, Microsoft will only fix the RROD issue free of charge, if you send the machine in with the rrod issue checked and they find that is not the case, then you will be charged the nominal service of approximately $140.

    There is a diy guide as suggested in solution #2, but if you screw that up, Microsoft will not fix the machine. So either pay the $140 to have the machine fixed officially, or buy the Arcade version for $199 and have a better system overall. Your choice.



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Red ring is not the only problem with Microsoft Xbox 360. This amazing device also has some more common problems like Audio , video problem, disc read error etc. Microsoft is providing extended warranty only for red ring problem. Means you will have to spend some money to get this problem repaired also if you plan to send your xbox to Microsoft, you will have to wait for 3-4 weeks to get back your favourite Xbox. There is one more option in the form of DIY guide, this guide explains solving No Video problem with step by step instruction, so any novice can fix this problem

Posted on Mar 07, 2009

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Hi, mine did this yesterday, i got my console for my birthday in march 06

i found a sloution on the internet which i thought was worth a try

wrap the console in a towel to block air getting in, and turn it on, leave it until it is reallyreallyreally hot

now you can choose to either wait til it overheats and you get the rrod
or do what i done and flick the plug on and on, and it'll come up with the rrod

then just turn it off and turn it back on

it worked for me just now, and if it doesn't microsoft fixed my console for rrod last year even though it was well out of warranty, and they did it for free

so if it doesn't work, send it off saying you've got the rrod problem, and you should get it repaired anyway :)

Posted on Feb 23, 2009


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1 Answer

I hadn't had my xbox 360 on all day and when I turned it on it had 3 red rings. No picture is showing up on the TV and the light on the power supply is green.

That is the red ring of death...if your XBOX is less than 3 years old call Microsoft tech support and they will arrange for a replacement unit.

Jun 15, 2011 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 had 3 rotating lights with a code e 72 i don't know if thats a code but it was there i turned it off then back on works fine


The GPU (graphics processing unit) is causing problems with the Xbox.
If this happens again (which it will) and the unit is under 3 years old then Microsoft will repair it for free or give you a new Xbox.

If the Xbox is over 3 years old then you may have to modify the X-clamps to stop this from happening again. That means opening the Xbox up or forcing the unit to overheat. This is a common problem with Xbox's.

There are plenty of youtube tutorials out there which will show you how to do this. As a warning to you the so called "towel trick" will damage the Xbox even more.

I must stress though that if it is under 3 years old sent it back to Microsoft!!!


Jul 01, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 lights are green but it says mode not supported on the tv screen -no picture at all -even tried another tv and heard the audio at times but no picture-all cords intact-no ventalation problem...

Bad very bad.
It's bad solder connections under the G.P.U.
Trust me I know, I re-flow about 2-3 a day .
but the units are normally about 2 1/2 -3 years old
and 60% are Microsoft reworks. you can tell this by
a black dot on the safety seal .

You have 2 options Fix it you self , if done right you should
get 2-9 months sometimes more.

Or have a shop re-flow the G.P.U. . cost 80.00 or so.
you should get 3-12 month hard to say with these unit.


Nov 02, 2009 | Microsoft Xbox 360 Console

1 Answer

Got new xbox360 my 9 year old starting playing before we set up the lanuage and now it is in japanese and we cannot get it off?

Turn the xbox on. Let it come up to the welcome screen. Go up one mark(box, frame) where you see a picture of a disc and the game in the same pic. Go all the way to the right where there is a pic of a controller and a xbox. Press A. On the picture of the xbox (this should be the one on top) press A again. Go down 2 clicks then hit A. there should be 2 items on this list. Press A again. sekect english which should be at the very top, but it will say english then press A again. You have succesfully set your system to English.

Oct 23, 2009 | Blitz : The League II Xbox360

1 Answer

I am having a problem with my x-box 360 console, it keep's showing the ring of death

Hello there, chp107.

How old is your Xbox? is it less than 3 years old? If so, Microsoft will fix the xbox for free. Just call and the call center rep will guide you through the process.

If your xbox is older than 3 years old you can pay microsoft 99 USD to repair it, or you can attempt to fix it yourself. Hope this helps!

Sep 16, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360

This is due to overheating and the mainboard warps, because of this the lead free solder cracks and causes exactly the problems you are describing. the machine is quite an old one and this is a common fault, we can get the machine back to normal again for you for £40 which includes return delivery.
We reflow the mainboard which in turn re-seats all of the lead free solder recifying any problems. We add heat conducting pads to the memory chips and we totally replace the X-clamps because the design is a flawed one.

All of this is covered in the price.

Apr 21, 2009 | Microsoft Xbox 360 Console

1 Answer

Picture not displayed

Follow the steps below, Hope this helps

1. Try another television

2. If the steps dont work, call xbox customer support to have your xbox serviced. Good Luck!

Since its already past the 1 year warranty im pretty sure that you will be asked to pay..

The main reason why its acting that way its possible that the AV PORT is faulty

Apr 15, 2009 | Microsoft Xbox 360 Console

1 Answer


if its less than a year old phone Microsoft customer support.
if not it could be early signs of 3 red lights

Jan 17, 2009 | Microsoft Halo 3 for Xbox 360

1 Answer

Sound but no picture

Check the A/V to TV lead is connected properly. or if you can borrow another lead to test and eliminate the lead problem.
also try the console and lead on another A/V socket on the same or different TV Set.
if non of the above works. it could be that your graphics chip has fried up.
hope this is a help for you.
mike @ compurepair.

Feb 20, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360

Yes they much so that if you've encountered the "red ring of death" your warranty is extended from one year to THREE years.

The problems lies in the dvd player part of the system. If your Xbox is less than a year old and you have your proof of purchace you can call Microsoft for free repairs. If you've ever seen 4 red lights on the front of your Xbox, call Microsoft (1-800-4MY-XBOX) and they will repair it under their 3 year extended warranty.

Also...the Xbox is known for scratching disks placed in the console. If this has happened to any game you can look on Xbox live to download a replacement of the game that was damaged.

Hope this helps!!!!

Feb 07, 2008 | Microsoft Xbox 360 Console

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