Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

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Windows Mail Error (0x800C0155,2)

My sister uses Windows Mail. Until today it has been working fine until she got the error (0x800C155,2) if she clicks okay, she is then getting msoe.dll could not initiallised.

She has tried running as administrator - to no avail
Run registration cleaner - to no avail
Checked in task manager processes for winmail.exe - not running
Not using Norton or McAfee. Has been running Trend for about a month but has been working fine with that until today.

She is not very good with computer when it comes to fixing problems. I have seen a long and winding way around this by resetting windows mail but requires quite a lot of back up which I know she will find difficult.

Does anyone know a quick fix to this problem. She relies on this for work and has hundreds of emails that she cannot afford to lose.

Any help would be appriciated


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  • Debs
    Debs Jan 03, 2009

    I have resolved this problem, so if anyone else gets this problem, the fix is to create a new account as an administrator, let it run and open it. Then log off and open your other account that you had problems with and all of the corrupted files would have fixed thierself and it will run again normally



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I resolved this problem by creating a new user account with administration rights. Logged on as the new user. Then logged off and logged back on using the user account that had problems and hey presto everything was working normally again. It seemed that in creating the new administration account windows repaired any corrupted files that was causing problems.

Posted on Jan 03, 2009


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